[Hiring] Product Client Success Manager @CCC Intelligent Solutions

Role Description

At CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.

We're looking for a Product Client Success Manager who brings deep fraud expertise, thinks critically, and is comfortable operating in ambiguity. In this role, you will focus on CCC's fraud and investigative solutions, partnering with carriers to drive adoption, improve fraud identification workflows, increase SIU effectiveness, and help customers realize measurable business outcomes.

Key Responsibilities:

• Build deep expertise in CCC's fraud and investigative product suite and how it delivers value to carrier customers
• Drive adoption and utilization by identifying workflow gaps and helping clients incorporate fraud tools into daily claims operations
• Partner with claims, SIU, and fraud leaders to improve fraud detection rates, investigative efficiency, and overall program effectiveness
• Demonstrate ROI through measurable outcomes such as increased fraud identification, improved referral quality, reduced leakage, and operational efficiencies
• Support implementation, optimization, and expansion of fraud use cases across customer organizations
• Analyze customer usage data and identify opportunities to improve adoption and outcomes
• Partner with Strategic CSMs, Product, Sales, and other internal teams to execute against account goals and retention objectives
• Standardize fraud-focused playbooks, best practices, enablement materials, and success metrics

How Success Is Measured

• Time to Value: Time from implementation to meaningful adoption of fraud solutions
• Adoption: Increase in utilization of fraud workflows, insights, and investigative capabilities
• Customer Outcomes: Improvements in fraud identification, referral quality, investigative efficiency, and program effectiveness
• Renewal & Expansion: Net revenue retention and expansion of fraud solutions within existing accounts

Qualifications

• 2+ years in insurance technology, fraud operations, SIU, claims, client success, consulting, or related fields
• Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows
• Experience partnering with carrier stakeholders and translating business challenges into solution adoption strategies
• Ability to quickly develop expertise in complex analytics, fraud, and investigative solutions
• Strong analytical skills with the ability to identify patterns, diagnose issues, and drive action using data
• Ability to translate technical product capabilities into clear customer outcomes and business value
• Intellectually curious, asks insightful questions, and gets to the root cause of problems
• Comfortable operating in ambiguity and driving outcomes without extensive direction
• Commercial mindset with accountability for customer value, retention, and growth

Requirements

• 2+ years in insurance technology, fraud operations, SIU, claims, client success, consulting, or related fields
• Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows
• Experience partnering with carrier stakeholders and translating business challenges into solution adoption strategies
• Ability to quickly develop expertise in complex analytics, fraud, and investigative solutions
• Strong analytical skills with the ability to identify patterns, diagnose issues, and drive action using data
• Ability to translate technical product capabilities into clear customer outcomes and business value
• Intellectually curious, asks insightful questions, and gets to the root cause of problems
• Comfortable operating in ambiguity and driving outcomes without extensive direction
• Commercial mindset with accountability for customer value, retention, and growth

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups