[Hiring] Peer Success Manager @Kaseya

Role Description

We are looking for an enthusiastic team player with excellent communication skills to onboard our clients (partners) into our industry-specific peer group. As the program grows, there is the opportunity for the Onboarding Manager to transition into the TruPeer Program Manager role as the cohort continues to grow in EMEA.

In the role of Onboarding Manager, your job is presenting on, and guiding partners through, the logistic-specific onboarding calls and then handing them over to their Program Manager. The Onboarding Manager’s goal is to make sure that partners attend all the calls and complete associated action items to ensure they are ready to participate in their group (Pod) once they are handed off to their Program Manager.

Responsibilities

• Guide and present new partners through the one-on-one meetings to train on peer systems and processes
• Set appropriate expectations for partners regarding peer and what success looks like in our program
• Maintain knowledge and understanding of the program as it continues to scale
• Aid the Program Management team when necessary
• Travel to quarterly meetings and network with partners in addition to providing logistical assistance

Company Description

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

• Backed by Insight Partners, a leading global software investor
• Supports customers in more than 20 countries
• Manages over 15 million endpoints worldwide
• Founded in 2000, built by builders
• Focus on creating and improving processes and products