[Hiring] Partner Success Manager @GiveCampus

Role Description

As a Partner Success Manager primarily for Independent Schools at GiveCampus, you will be the driving force behind the value, satisfaction, and retention of the partner schools in your portfolio. You’ll own the full partner experience, from onboarding to renewal, by serving as a trusted advisor, product expert, and strategic thought partner. This is a high-impact role where you’ll be directly responsible for ensuring that every partner you serve achieves measurable success using our platform.

You will lead with curiosity and empathy, embrace a sense of urgency, and take ownership of results. Your success will be measured by your ability to make partners wildly successful and help them maximize the value of their investment in GiveCampus in a way that supports our commercial goals.

• Own Your Partner Relationships: Serve as the main point of contact for a portfolio of East Coast independent school partners, developing deep relationships across stakeholders. Understand each partner’s goals, challenges, and priorities, and proactively align GiveCampus solutions to help achieve them.
• Drive Adoption and Growth: Drive adoption and ensure optimal use of platform features and best practices. Manage regular touchpoints and strategy reviews to support renewal and growth.
• Get Ahead of Risk: Use utilization dashboards and signals to proactively identify risk, surface opportunities, and prioritize outreach that drives measurable outcomes for partners.
• Become a Product Expert: Become an expert on GiveCampus products and how they are deployed across diverse partner contexts. Help partners become confident, independent users of the platform through strategic training and consultative guidance.
• Create Knowledge Assets: Build how-to guides, partner spotlights, and internal best practice documentation that enable both partners and teammates.
• Advocate Across Teams: Collaborate with Sales, Product, and Engineering to advocate for partner needs and influence roadmap priorities. Provide product feedback grounded in user stories and partner outcomes.
• Improve How We Work: Contribute to internal projects that improve how we serve partners, scale our work, and raise the bar for the team.
• Lead with Data and Insight: Use data to assess partner success, identify opportunities, and prioritize work that creates lasting value. Contribute to thought leadership and industry education through writing, workshops, or presenting learnings from your portfolio. Embrace a “do things that don’t scale” mindset when needed to deepen insights and refine systems.

Qualifications

• Consultative Experience: Experience in a customer-facing, consultative role such as customer success, account management, fundraising, or EdTech support.
• K-12 Fundraising Knowledge: Knowledge of the fundraising landscape in education, especially K-12 and independent schools.
• Clear Communication: Excellent communication, with an ability to explain complex ideas with clarity and kindness.
• Organization: Detail-oriented, with strong organizational and time-management skills.
• Adaptability: Adaptable and resilient in the face of change, and excited to grow in a fast-paced, mission-driven environment.
• Team Player: Someone who lifts up those around them and thrives in a feedback-rich culture.
• Drive to Win: A competitive spirit and hunger to deliver ambitious results for your partners, your team, and the mission.

Benefits

• Remote-first work environment with flexible, distributed work.
• Access to a beautiful 12,000sf office in Washington, DC.
• Regular team meet-ups, visits to partner institutions, and retreats in various locations.

Company Description

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education.

GiveCampus is backed by leading investors including Y Combinator, and we’ve made the Inc. 5000 list of America's fastest-growing private companies each of the last five years. Our purpose-driven team of 130+ is located in 30+ states across the US.