[Hiring] Partner Success & AI Operations Specialist @GSD Staffing

Role Description

We are looking for a detail-oriented and proactive Partner Success & AI Operations Specialist to support a US-based company specializing in white-label cellular POTS line replacement solutions for telecom channel partners. The role combines AI operations, B2B partner and customer relationship management, and product presentations and training. You will work closely with the founder and undergo a structured 60–90-day onboarding period to develop the knowledge and confidence needed to independently support and train partners.

What You'll Do

• AI Operations
  • Oversee AI agents supporting sales, research, SEO, and other business functions.
  • Review AI-generated outputs for accuracy, quality, and appropriate tone.
  • Identify recurring issues and improve prompts, instructions, and workflows.
  • Meet weekly with the founder to review performance and priorities.
• Partner and Customer Success
  • Manage relationships with assigned channel partners and customers.
  • Conduct regular satisfaction surveys and report findings.
  • Respond to general calls and emails, directing inquiries to the appropriate support resources.
  • Monitor requests and follow up to ensure timely resolution.
• Presentations and Training
  • Participate in live phone presentations alongside the founder or another team member.
  • Develop product knowledge through guidance from an experienced trainer.
  • Gradually take the lead in conducting partner and customer training sessions.

Qualifications

• Advanced professional English communication skills, both written and spoken.
• At least 2 years of experience in customer success, account management, or B2B support.
• Strong attention to detail and the ability to identify errors and inconsistencies.
• Familiarity with AI tools such as ChatGPT, Claude, or similar platforms.
• Excellent organizational skills and the ability to work independently in a remote environment.
• Reliable computer or laptop with a dual-screen setup (one laptop or desktop computer plus an external monitor).
• Stable, high-speed internet connection.
• Quiet and professional remote workspace.

Requirements

• Experience in telecommunications, VoIP, UCaaS, or Managed Service Provider (MSP) environments (Nice to Have).
• Familiarity with CRM platforms such as HubSpot, Less Annoying CRM, or similar tools (Nice to Have).
• Experience using Apollo, Brevo, or other sales and marketing platforms (Nice to Have).
• Previous experience conducting presentations, product demonstrations, or training sessions (Nice to Have).

Recruitment Assessment Process

• Candidates who successfully pass the initial résumé screening will receive an email from our recruitment team requesting the following:
  • Voice Recording: Record your answers to initial screening questions through Vocaroo, focusing on your relevant work experience and qualifications.
  • Internet Speed Test: Submit a screenshot of your internet speed test results.
  • Computer Specifications: Submit a screenshot showing your computer or laptop specifications.
• Important: Do not submit these requirements with your initial application. Our recruitment team will contact you by email with further instructions if you pass the résumé screening.

Background Check

• Selected candidates must complete a background check and provide a valid police clearance or equivalent official criminal-record clearance from their respective country or location before final employment.

Apply Now!

If you have the experience, communication skills, and interest in AI-powered business operations, we'd love to hear from you! Submit your application through our career page: https://gsd-staffing.breezy.hr/