[Hiring] Partner Success Lead @Syndio

Role Description

As Syndio’s Partner Success Lead, Canada, you’ll play a central role in helping grow our Canadian customer base successfully implement, adopt and get lasting value from our software.

• Be a trusted advisor to customers and a key connection between their teams, Syndio, and services partners including Deloitte and KPMG.
• Develop a deep understanding of each customer’s goals and guide the work from initial onboarding through deployment and ongoing adoption.
• Combine strong relationship management with the ability to coordinate complex implementations.
• Establish clear plans, manage expectations, identify risks early, and ensure commitments translate into action.
• Work closely with Syndio’s implementation and technical teams to deliver configuration and technical work.
• Help shape how Syndio serves Canadian organizations as we grow.
• Measure success through successful deployments, product adoption, customer satisfaction, and measurable business outcomes.

Qualifications

• 5+ years of experience in customer success, implementation management, technical account management, enterprise consulting, or a related customer-facing role.
• Experience guiding enterprise customers through software implementations and adoption across multiple teams or business units.
• Ability to build credibility with senior leaders while working effectively with the teams responsible for day-to-day delivery.
• Strong program management skills, including managing competing priorities, dependencies, and commitments across several organizations.
• Technical fluency sufficient to discuss data requirements, integrations, and software workflows with customers and technical specialists.
• Experience helping customers manage change, build internal support, and demonstrate measurable results.
• Clear communication, sound judgment, and confidence to have direct conversations about scope, timelines, and responsibilities.
• Ability to work independently, create structure where needed, and take ownership through completion.
• A Toronto-area base and willingness to travel for customer and partner engagements (15%).

Requirements

• Experience working with global systems integrators or consulting firms such as Deloitte or KPMG.
• Experience in HR technology, compensation, pay equity, or workforce software.
• Supporting Canadian enterprises, public sector organizations, or programs involving multiple participating organizations.
• Practical use of AI tools to improve your own work and an interest in helping customers adopt AI-enabled software responsibly.

Benefits

• Competitive Compensation: Salary targeted at $190,000 - $380,000 CAD OTE per year.
• Syndio Equity: Share in Syndio’s success.
• 20 days annually: Encouragement to recharge, plus paid sick & safe time, and compassion leave.
• Paid parental leave.
• Medical, Dental, Vision: Syndio pays 90% of employee premiums, and 50% for dependents.
• Additional Private Medical coverage.
• RSSP Plan: To help you save for your future.
• Remote-First (within commuting distance of Calgary).

Interview Overview

Below you'll find an outline of the interview plan for our Partner Success Lead position:

• 30 min interview with a member of our Talent Team.
• 45 minute zoom interview with the Hiring Manager.
• Three video interviews with several team members - 2.5 hours.

At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here.

Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability, and age.