[Hiring] Partner Relationship Manager @HealthEquity

Role Description

The Partner Relationship Manager is responsible for managing the day-to-day relationship with our channel partners. This role will collaborate with and ensure the long-term success of our channel partners, which include banks, associations, third-party administrators, and health plans. This position requires a high technical aptitude, project management, and relationship management skills.

• Operate as the lead point of contact for any and all matters specific to assigned partners, maintaining strong relationships as a trusted advisor and point of escalation.
• Provide Manager level authority on finance items, fee concessions, invoicing, and is responsible for audit control items specific to partners.
• Make decisions about product and technical solutions that can be offered to a partner and all associated clients, leveraging corporate guidelines, product and technical knowledge, market demand, and abilities/limitations of the partner.
• Facilitate engagement activities between partner and internal resources such as legal, sales, marketing, implementation, technical, and service teams.
• Ensure that all HealthEquity departments are delivering on solution and service commitments, managing to the terms of contracts.
• Act as the project manager for all partner initiatives, providing clear communication on the progress, completion, and setting expectations throughout the project for internal and external stakeholders.
• Coordinate strategic management of the partner, including contract management, negotiation, and product expansion.
• Oversee, monitor, and liaise with partner on transactions and interactions (e.g. integrated data files, communications, etc.), analyzing and reporting key account metrics.
• Manage business and technical documentation of each partner’s solution, including technical file specs, product offering details, service, marketing, and sales requirements.
• Coordinate support, communication, and training on these details with internal and external resources.

Qualifications

• 8+ years of account management or other relevant experience.
• BA/BS degree or equivalent.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the HealthEquity and Partner organizations, including executive.
• Demonstrated track record of maintaining customer accounts through exceptional service and support.
• Develop and present professional presentations.
• Proven ability to document and troubleshoot technical solutions.
• Proven ability to manage multiple projects at a time, while paying strict attention to detail.
• Self-motivated, and adept at developing internal and external relationships.
• Strong ability to identify customer needs and provide proper rationale for utilizing internal business capabilities to solve the need.
• Strong customer service focus, work ethic, and attention to detail are critical to success in this position.
• Strong listening, negotiation, project management, analytical, and presentation skills within the health benefits or technical industries.
• Strong written and verbal communication skills.
• Strong, hands-on knowledge of Health and Welfare Benefits is also required.

Requirements

• This is a remote position.
• Salary Range: $72,000.00 to $91,500.00 / year.

Benefits

• Medical, dental, and vision.
• HSA contribution and match.
• Dependent care FSA match.
• Uncapped paid time off.
• Paid parental leave.
• 401(k) match.
• Personal and healthcare financial literacy programs.
• Ongoing education & tuition assistance.
• Gym and fitness reimbursement.
• Wellness program incentives.