[Hiring] OEM Account Manager @CDK Global

Role Description

The Account Manager is responsible for development, retention, and growth of a strategic CDK OEM program and the corresponding activities that make up success for this program. The Account Manager has oversight for OEM account initiatives and the resources needed to achieve strategic business goals aligned with assigned programs. The Account Manager provides leadership and high-level oversight to the matrixed internal CDK teams responsible for delivering OEM program success including customer support, billing, product & technology, and operations.

The successful Account Manager employs strong external and internal relationship management skills to ensure client objectives are understood, managed, and executed while maintaining alignment with CDK’s priorities and business strategy. Must be able to oversee and orchestrate large scale, high impact projects and ongoing program initiatives, ensuring that business objectives are understood, communicated, managed, and optimized to achieve target program results.

A highly successful Account Manager owns all aspects of internal and external program communications, establishes and tracks program performance metrics, captures and executes program requirements and corresponding planning, manages program timelines and budgets, and demonstrates a strong mastery of CDK processes and practices.

Qualifications

• 5-10 years software project, program, and/or engagement management
• 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables
• Expert in automotive retail solutions and workflows
• Hands on ability to navigate complex business environments to resolve customer requests and requirements
• Strong communication, presentation, and organization skills
• Excellent analytical skills including the ability to model scenarios and manage to financials
• Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
• Ability to anticipate and adapt to changing conditions, risks and opportunities
• Expert with MS Word, MS Excel, MS Project and Visio

Requirements

• Experience working with Auto Manufacturer dealer retail programs (preferred)
• Knowledgeable on CDK applications (preferred)
• PMP or other industry certification a plus (preferred)
• Bachelor’s or equivalent experience (minimum)

Benefits

• Compensation: $120,000 - $125,000 + yearly bonus
• Medical, dental, and vision benefits
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement