[Hiring] National Performance Manager @Impel

Role Description

The National Performance Manager (NPM) is an account management position responsible for providing ongoing support to a defined group of National Major Accounts. Primary responsibilities include:

• Ensuring customer satisfaction and understanding of the Impel value proposition.
• Driving revenue growth within the current book of business.
• Maintaining revenue retention of national clients.
• Managing corporate client communications and training activities.
• Coordinating with the Regional Performance Management Team to meet corporate goals.
• Ensuring effective client utilization of Impel products and services.
• Achieving retention and growth of revenue through programmatic actions.
• Consistently achieving agreed-upon activity levels, including phone calls and emails.
• Leveraging SalesForce CRM for process management and revenue tracking.
• Assisting in the development of customer stories, case studies, and client references.
• Conducting regular account reviews with Regional and Corporate teams.
• Collaborating with internal teams to align client needs with business objectives.
• Continuously advancing knowledge of Impel solutions and teaching clients and colleagues.
• Demonstrating the values of Impel in everyday interactions.
• Performing other duties as required.
• Maintaining confidentiality of work-related issues and company information.
• Demonstrating a commitment to Diversity, Equity, and Inclusion.

Qualifications

• Bachelor’s degree.
• Certification in Google Analytics, or a combination of education and work experience.
• Preferred: Knowledge of retail businesses and/or digital marketing.

Requirements

• Consultative sales skills.
• A positive attitude and highly motivated with a passion to win as part of a team.
• Proficiency in Google and SalesForce.
• Ability to achieve productivity goals, including completion of 40+ activities per day.
• Completion of 2+ meetings online or in-person per day.