[Hiring] Mid-Market Account Manager @OnTrac

Role Description

OnTrac is hiring a Mid-Market Account Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

The Mid-Market Account Manager plays a critical role in supporting existing customers and driving growth by increasing package volume shipped with OnTrac. This is a long-cycle sales role focused on building strong relationships, ensuring exceptional service, and delivering solutions that meet customer needs. Success in this position requires a proactive approach to account management, operational support, and collaboration with internal teams to maximize territory effectiveness.

Qualifications

• Bachelor’s degree or equivalent experience
• 4–8 years of experience in account management or related field
• Strong organizational and communication skills
• Ability to travel up to 25%

Requirements

• Drive account growth: Sell OnTrac solutions to existing customers, securing commitment for additional volume and long-term partnerships.
• Deliver operational support: Manage daily account activities, ensuring customer expectations and contractual requirements are met.
• Collaborate for success: Support the Director of Customer Success through reporting, administrative tasks, and sales initiatives to maximize territory performance.
• Engage customers: Prepare and present business reviews, attend trade shows, conferences, and customer meetings to strengthen relationships.
• Champion best practices: Apply business development strategies and collaborate with internal teams to enhance customer experience and operational efficiency.

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

Company Description

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote, located on the east coast with a focus on New England - This position may be performed remotely in states where the company is authorized to employ individuals.

Compensation: The expected starting base pay range for this position is $67,200 - $84,000, with full potential base salary range over a successful candidate’s tenure in the position of $67,200 - $100,800. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.