[Hiring] Mid-Market Account Manager @Absorb

Role Description

As a Mid-Market Account Manager, you'll drive revenue growth by helping customers expand their use of Absorb, uncovering upsell and cross-sell opportunities. Success in this role requires a deep understanding of each client’s business to align Absorb solutions with their goals.

The ideal candidate is a natural relationship builder with a passion for sales, proactive problem-solving skills, and strong communication and presentation abilities. Quotas focus on net retention within the assigned book of business.

What you’ll do:

• Increase the net dollar retention of your book of business through upsells and cross-sells
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
• Generate and close new opportunities for ‘land and expand’ within assigned accounts
• Generate proposals and other client-facing documentation to assist your sales process
• Identify and develop meaningful client relationships
• Accurately manage and report your sales pipeline monthly and quarterly
• Thoroughly understand Absorb subscription models to effectively answer client questions
• Participate in team meetings and projects to improve sales processes & sales output
• Develop strong internal relationships to support client lifecycle
• Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

Qualifications

• Post-secondary degree (preferably in business or a related field)
• 3+ years of experience successfully managing client relationships and driving revenue growth through upselling
• Very strong time management and organizational skills
• Very strong verbal and written communication skills
• Outgoing and personable nature with a sales-driven attitude, strong team player
• Ability to thrive in a dynamic, fast-paced environment that changes constantly

Requirements

• SaaS (or Technology) sales experience
• Experience working with a global client base
• Strong MS Office skills – primarily Excel and PowerPoint
• Fluency in additional languages
• Experience working with industry tools such as Salesforce

Benefits

• Fully remote-first work with flexible work arrangements 🏡
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
• New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
• Endless opportunity for career growth and internal mobility 🌱
• Employee driven DE&I programs 🫶

Company Description

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation.

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!