[Hiring] Manager, Multifamily Bulk Customer Success Team @Frontier Communications

Role Description

As a motivated people leader, you will be charged with coaching and managing a team of Bulk Customer Success members who successfully launch and maintain on-going management of strategic Bulk Multifamily communities that range in size from single properties of several-hundred units to large multi-site portfolios over 10,000 units. Once a bulk contract is signed, your team will spearhead coordination across key internal and external stakeholders to ensure a successful fiber internet launch, and you will oversee the retention and account management strategy so that Frontier deepens our customer engagement with multifamily customers nationwide. This is a player-coach role, meaning the manager must be willing and able to jump in and directly assist the team with client issues or project execution when necessary. The ideal candidate will balance high-level strategy with hands-on support to ensure the team's success. In this remote role, you will be expected to collaborate with peers as required but can work anywhere in the contiguous United States.

Qualifications

• Experienced people manager with extensive project management and account management expertise.
• Professional who thrives in a fast-paced environment.
• Ability to lead, mentor, and motivate a team.
• Passionate about building lasting relationships across the Multifamily market.

Requirements

• Bachelor's degree or equivalent experience required.
• 5+ years’ experience in operations, project management, and/or account management, including a minimum of 2 years of direct people management experience.
• Knowledge of the multifamily marketplace, and documented track record of success working with MDU Owners, Operators, and Developers.
• Knowledge of fiber-based telecommunications infrastructure and technologies.
• Must possess a valid state driver’s license with a clean driving record.
• Willingness to travel up to 25%.
• Salesforce or similar CRM experience is a plus.
• PMP certification is a plus.

Benefits

• Salary Range: $65,000 to $134,000.
• 20 PTO (Paid Time Off) days + 10 paid holidays per year.
• Day one medical, dental, vision and prescription drug plan.
• 401k match of 50% on 6% of eligible compensation.
• Tuition Assistance Program.
• Personal & Work Life Balance Resources & Wellness Support Assistance.
• Employee Resource Groups.
• 10 weeks of paid parental leave, & a phased return to work program for new parents.
• Up to $10k in adoption program assistance.
• 3 weeks of paid caregiver leave.