[Hiring] Program Manager - Customer Success @Rootshell Enterprise Technologies, Inc.

Role Description

We are actively seeking a Program Manager - Customer Success for one of our clients.

Key Responsibilities

• Customer Success
  • Build and maintain trusted relationships with strategic customers.
  • Understand customer business goals and align program delivery with customer expectations.
  • Drive customer onboarding, implementation, adoption, and ongoing success.
  • Monitor customer health and proactively identify risks and opportunities.
  • Conduct regular business reviews and executive status meetings.
  • Ensure high customer satisfaction and advocate for customer needs internally.
• Program Management
  • Lead multiple customer programs from initiation through successful completion.
  • Develop project plans, timelines, milestones, budgets, and resource plans.
  • Coordinate cross-functional teams including Engineering, Sales, Product Management, Operations, Quality, and Support.
  • Track program progress and communicate status to internal and external stakeholders.
  • Manage risks, dependencies, issues, and change requests.
  • Ensure projects are delivered on schedule, within budget, and meet quality standards.

Company Description

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US.