[Hiring] Manager, Client Delivery - Insurance Discovery @R1 RCM

Role Description

The Manager, Client Delivery - Insurance Discovery serves as the primary bridge between clients and internal teams, ensuring successful implementation and consistent delivery of Insurance Discovery services. This role owns the client relationship, manages expectations, coordinates client IT activities, gathers and translates requirements, and ensures client needs are clearly understood and routed to the appropriate Operations, Product, and Engineering teams.

Key Responsibilities

• Client Relationship & Service Delivery
  • Serve as a primary point of contact for assigned Insurance Discovery clients, building strong relationships through proactive communication, responsiveness, and consistent follow-through.
  • Manage client expectations and coordinate client-facing activities throughout implementation and steady-state operations.
  • Lead client meetings, status discussions, and service reviews, ensuring decisions, risks, and next steps are clearly communicated and documented.
  • Coordinate client readiness and expectation-setting for releases and operational changes.
• Client IT & Requirements Coordination
  • Coordinate with client IT teams on file specifications, delivery cadence, readiness, corrections, and related milestones.
  • Lead requirements discussions with client stakeholders, including exclusions, financial class rules, payer lists, workflows, timing, and other client-specific requirements.
  • Translate client needs into clear, actionable requirements for Operations, Product, and Engineering, ensuring ownership and expectations are clearly defined.
  • Maintain accurate client requirements, decisions, workflows, and change documentation as the single source of truth for client-specific direction.
• Performance, Reporting & Issue Management
  • Monitor client performance, service expectations, key performance indicators, and operational trends in partnership with Insurance Discovery Operations.
  • Develop and present clear, actionable client-facing reporting and performance insights.
  • Partner with Operations, Product, Engineering, Client Success, and subject matter experts to investigate concerns and coordinate timely resolution.
  • Identify and communicate risks, performance concerns, and service issues while managing client expectations and driving appropriate follow-up.
  • Support continuous improvement opportunities that strengthen client satisfaction, operational performance, and Insurance Discovery outcomes.

Qualifications

• Required
  • Bachelor's degree or equivalent relevant experience.
  • Minimum of 5 years of experience in client delivery, healthcare revenue cycle, operations, client management, or a related field.
  • Strong client relationship, stakeholder management, and presentation skills.
  • Demonstrated ability to translate business, operational, and technical information into clear requirements and actionable next steps.
  • Strong analytical and problem-solving skills with the ability to interpret performance data, identify trends, and communicate meaningful insights.
  • Proficiency with Microsoft Excel and experience developing and presenting data-driven reporting.
  • Strong written, verbal, organizational, and cross-functional collaboration skills.
  • Ability to manage multiple priorities while maintaining clear ownership, documentation, and follow-through.
• Preferred
  • Healthcare revenue cycle experience, particularly within insurance discovery, eligibility, insurance verification, coverage identification, or related patient access functions.
  • Experience working with client business and IT stakeholders on data requirements, file specifications, workflows, and implementation readiness.
  • Experience with Power BI and SQL.
  • Experience working across Operations, Product, and Engineering teams in a cross-functional delivery environment.

Requirements

• For this US-based position, the base pay range is $65,000.00 - $116,747.20 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
• This job is eligible to participate in our annual bonus plan at a target of 10.00%.

Benefits

• Opportunity to constantly learn, collaborate across groups, and explore new paths for your career.
• Chance to contribute, think boldly, and create meaningful work that makes a difference in the communities served.
• Competitive benefits package.