[Hiring] Manager, Author Services @Cactus Communications Services Pte. Ltd.

Role Description

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

At CACTUS, we transform how researchers communicate their work to the world. As we continue to expand our partnerships with leading global publishers and societies, we are looking for someone who can own these relationships end-to-end and play a key role in growing and evolving them. You will work closely with cross-functional teams to identify growth opportunities, solve business challenges, and deliver measurable impact for both CACTUS and our partners.

This role will impact revenue, improve digital performance, and enhance customer experience for a portfolio of publisher and society partnerships across Europe and the US. The role sits at the intersection of business, marketing, product, and data, and offers a unique opportunity to work across teams and influence strategic outcomes.

Responsibilities

• End-to-End Account Ownership: Own and grow a portfolio of global publisher and society partnerships, focusing heavily on revenue growth, account expansion, and long-term retention.
• Growth & Performance Identification: Identify strategic growth opportunities across service mixes, website performance, marketing channels, and end-to-end customer experience.
• Digital Optimization: Drive continuous improvements in website traffic, user journeys, and conversion rates through ongoing testing, landing page optimization, and funnel analysis.
• Data-Driven Decision Making: Track and analyze performance using Power BI and Google Analytics (GA4), converting complex data insights into actionable growth and optimization plans.
• Cross-Functional Collaboration: Partner closely with product, technology, marketing, and BI teams to execute strategic initiatives and deliver partner objectives efficiently.
• Project Management & Execution: Ensure timely execution of projects, maintain robust partner relationships, and support new business development and account growth opportunities.

Qualifications

• At least 5 years of experience in a growth-focused partnerships role within publishing, e-commerce, D2C growth, digital marketing, or associated industries.
• Working knowledge of Google Analytics (GA4) and Power BI.
• Strong understanding of digital ecosystems such as website development, marketing funnels, analytics, and content.
• Sharp business and marketing acumen with a problem-solving mindset.
• Ability to work in a fast-paced, cross-functional environment with multiple stakeholders.
• High ownership, action-oriented mindset, strong communication skills, and a customer-first approach.

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised.

Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, there will be 3 rounds of interviews and an assessment.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed.

We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Company Description

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.