[Hiring] Account Manager @Novonesis

Role Description

Are you passionate about the dairy and food industry and motivated by creating value for customers through cultures and enzymes? Join Novonesis in a commercial role focused on developing strong customer relationships and driving sales of cultures and enzymes within the assigned area of responsibility. You will work closely with customers to understand both stated and unarticulated needs, manage expectations, identify opportunities and help strengthen long-term partnerships.

In this role, you will be responsible for developing customer relationships and delivering the agreed sales objectives for accounts in your region. You will combine your knowledge of the dairy and food industry with strong commercial capabilities to create value for customers and grow the business.

Your key responsibilities will include:

• Own sales activities for assigned customers and deliver the agreed annual sales budget for accounts within the region.
• Map key accounts and develop and execute three-year strategic account plans to strengthen customer relationships and identify growth opportunities.
• Maintain accurate monthly reporting on account sales, forecasts and development projects, and track project progression in Salesforce.
• Build a thorough understanding of customers' stated and unarticulated needs, creating value while effectively managing customer expectations.
• Coordinate technical support and product training for customers in collaboration with local laboratories, and work closely with Technical, Marketing and Business Development teams.
• Monitor relevant market and competitor developments, support participation in relevant fairs and exhibitions, and effectively use Novonesis sales tools, including SAP, BI databases and Salesforce.

Qualifications

• A Bachelor's or Master's degree in Dairy Technology, Dairy Science, Food Science, or a related relevant discipline from a recognized institution.
• 10+ years of overall professional experience, including a minimum of 5 years of sales experience.
• Strong knowledge of the dairy and food industry, combined with commercial and sales capabilities.
• Demonstrated experience building and managing customer relationships, particularly with large corporate customers and relevant stakeholders.
• Strong business and financial acumen, with the ability to translate customer needs into commercial opportunities.
• Strong communication, presentation, negotiation, writing and follow-up skills.
• Good written and verbal communication skills in English.
• Ability to collaborate cross-functionally and influence stakeholders to achieve results.
• Willingness and ability to travel up to 50% of the time.
• A results-driven, collaborative mindset with a strong focus on relationship building, sales planning and excellence.

Requirements

• Previous work experience in a dairy or food production plant.
• An established understanding of distributor networks within the dairy industry.
• Experience working with cultures, enzymes or other ingredients used within dairy and food applications.
• Familiarity with Salesforce, SAP and business intelligence tools.

Benefits

You will have the opportunity to combine your dairy or food technology background with your passion for commercial development and customer engagement. The role offers extensive collaboration across Sales, Technical, Marketing, Business Development and laboratory teams, giving you the opportunity to contribute to customer solutions while developing strategic, long-term business relationships.

Ways of working

• This is a customer-facing role involving regular engagement with customers and cross-functional internal teams.
• Travel of up to 50% is required.
• The role requires effective collaboration with Technical, Marketing, Business Development and local laboratory teams.
• All assigned duties are expected to be carried out safely.