[Hiring] Manager, Account Management @GumGum

Role Description

The Manager of Account Management is a people management role within the Account Management department, ultimately responsible for overseeing a regional team of individual contributors who manage GumGum’s clients’ advertising campaigns. This role works with both internal teams and external client stakeholders, and therefore, a successful Manager, Account Management needs to possess superior communication and influencing skills as well as experience in complex client-facing roles.

The Manager works closely with the Regional Sales Leader & Sales Team to ensure that GumGum’s Agency partners are receiving an industry-leading end-to-end experience. Simultaneously, the Manager is expected to work with internal Operations teams (AdOps, Creative Design, and Engineering) to lead and deliver a seamless campaign launch and optimal campaign performance.

Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing in the local area listed in the job description for business needs, including some or all of the following: client interaction, team interaction, timezone, etc.

What You'll Achieve

• Lead, mentor, and grow a high-performing regional team of approximately 5 Account Managers, fostering an inclusive culture, delivering continuous coaching, and driving effective recruitment and retention.
• Ensure flawless campaign execution by overseeing the campaign lifecycle and collaborating closely with AdOps to consistently exceed client KPIs.
• Bridge the gap between Sales and Account Management by partnering with Regional Sales leaders to support strategic opportunities and maintain a unified, productive working relationship.
• Drive incremental revenue and protect business by proactively identifying cross-sell/upsell opportunities within active accounts while systematically tracking and mitigating at-risk revenue.
• Elevate the client experience by participating in high-level client calls and gathering feedback to continuously refine and deliver GumGum’s signature "white-glove" service.
• Optimize operational workflows in partnership with the Director of Account Management, strategizing and implementing process improvements to maximize team efficiency.
• Own and champion key Account Management pillars, serving as the regional point of contact, managing internal documentation, and resolving complex technical challenges.
• Collaborate cross-functionally with key stakeholders across all departments to align on regional strategy, drive group initiatives, and support broader organizational goals.

Skills You'll Bring

• 5+ years of digital media experience (specifically in Account Management, Media Planning, or Client Services) paired with a BA/BS in Business, Marketing, or equivalent practical experience.
• Proven leadership experience directly managing, scaling, and actively developing the careers of a regional team of 3+ individual contributors.
• Deep understanding of online advertising terms, core industry concepts, and various digital media revenue models.
• Advanced proficiency in advertising metrics with a strong ability to translate complex campaign performance data into clear, actionable stories for clients.
• Familiarity with industry ad tech and platforms, including Salesforce, JIRA, DoubleClick, verification partners (MOAT, IAS, DoubleVerify), and measurement services (Millward Brown).
• Exceptional communication and diplomatic skills with a track record of successfully managing diverse internal and external stakeholders while aligning with client expectations.
• Thrives under pressure with the organizational agility to balance competing priorities, hit tight deadlines, and maintain an extreme level of attention to detail.
• Solid software proficiency, including intermediate skills in Microsoft Excel, PowerPoint, and Word to build robust reports and client-ready presentations.

What We Offer

• Competitive base pay as part of a total rewards package, which also includes benefits, an emphasis on recognition, development, and wellness.
• The reasonable estimated base pay range for this role is from $101,000 - $126,500 annually + a quarterly incentive plan.
• The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.
• The total rewards package offered also includes an employer-matched 401(k) retirement plan, and, depending on the role, participation in a bonus, commission, or stock incentive program.