[Hiring] Major Account Manager @Agero

Role Description

The Major Account Manager serves as the primary executive relationship owner and strategic commercial leader for a concentrated portfolio of 2-4 high-value Major accounts. This role is responsible for retaining and significantly growing revenue within complex client organizations. The Major Account Manager develops bespoke, multi-year strategic plans designed to expand the organization's footprint, deepen product adoption, and advance partnership maturity. This individual holds clear commercial accountability for the entire account lifecycle, leading cross-functional teams to deliver tailored solutions that secure profitable, long-term growth.

Key Outcomes

• Portfolio Revenue Ownership: Own and drive total revenue growth (encompassing both Roadside Assistance and Accident Management lines of business) across a defined, high-impact portfolio of 2-4 Major Accounts.
• Executive Partnership: Build and maintain deep, trust-based relationships with senior and executive-level stakeholders to understand their long-term vision and deepen customer engagement.
• Strategic Account Planning: Develop and execute comprehensive, multi-year strategic account plans designed to not only retain business but to actively expand the organization’s footprint and deepen product adoption.
• Growth & Expansion: Proactively identify and capture cross-sell and upsell opportunities across the full product suite; translate complex client needs into opportunities for value expansion.
• Cross-Functional Orchestration: Collaborate closely with Product, Marketing, Client Success, and Solutions Consultants to design and deliver tailored solutions that address specific client challenges.
• Contract Negotiation: Lead complex contract renewals and commercial negotiations, structuring agreements that secure profitable, long-term growth and mitigate risk.
• Strategic Business Reviews: Lead regular Strategic Business Reviews (SBRs) with client leadership to provide data-driven insights, ensure satisfaction, and align on future improvement of delivery.
• Industry Representation: Represent the organization in high-level client meetings and industry forums to strengthen partnerships and market positioning.

Qualifications

• A Bachelor’s degree in Business, Marketing, or a related field is required. An MBA is considered a plus.
• 8-12+ years of experience in Account Management, Enterprise Sales, or Business Development.
• Demonstrated experience managing multi-product portfolios across enterprise-level accounts.
• A proven track record of growing accounts through significant expansion and cross-selling initiatives.
• Experience navigating complex, matrixed client organizations.

Requirements

• Complex Relationship Navigation: Strong relationship-builder with the ability to navigate and influence stakeholders within multiple complex client organizations simultaneously.
• Strategic Business Acumen: Possesses solid business insight; able to identify sophisticated growth levers, understand client P&L pressures, and propose appropriate, high-value solutions.
• Cross-Functional Collaboration: A collaborative operator who works effectively across internal teams (Product, Marketing, Solutions) to deliver client success without needing direct authority.
• Strategic Negotiation & Communication: An effective communicator and skilled negotiator, capable of driving retention and expansion outcomes in high-stakes commercial discussions.
• Results Discipline: Results-oriented and disciplined, demonstrating strong skills in pipeline management and long-term account planning.
• Value Articulation: Ability to move beyond feature selling to articulate the strategic business value and ROI of the partnership to executive audiences.

Benefits

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs: Join Agero and experience a workplace that invests in your success both personally and professionally.