[Hiring] Lead, Account Management @Third-Party Job Posts

Role Description

As an Account Management Team Lead for Thailand, you'll be the coach, champion, and strategic backbone of a team of Account Managers dedicated to delivering exceptional customer outcomes across Thailand. You'll guide your team to build stronger customer relationships, hit retention goals, and grow their skills — all while staying closely connected to the customer experience yourself.

This is a role for someone who gets energized by developing people, solving complex customer challenges, and helping a high-performing team operate at its best.

Our AM Team is the engine of customer success at Cloudbeds — a diverse, completely remote group of relationship builders who are passionate about helping hoteliers thrive. We move fast, support each other, and hold ourselves to a high standard because we know the impact our work has on properties around the world.

Qualifications

• 3+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations.
• 2+ years of experience leading and managing a customer success or account management team.
• Deep understanding of hotel operations and the ability to translate that knowledge into strategic advisory conversations with hotel customers.
• Exceptional communication and interpersonal skills.
• Strong analytical mindset.
• Strong problem-solving and conflict resolution skills.
• Self-motivated and thrives in a fast-paced, results-driven remote environment.

Requirements

• Lead, coach, and develop a team of Account Managers across Thailand.
• Monitor and report on team performance, KPIs, and customer health metrics to senior leadership.
• Handle escalations and support AMs through complex customer situations.
• Drive a culture of continuous learning by keeping the team sharp on platform knowledge.
• Collaborate cross-functionally with Product, Partnerships, and Marketing.
• Analyze customer data and feedback to identify patterns and proactively surface initiatives.
• Participate in cross-departmental team lead meetings.
• Travel to visit customers on-site as needed.

Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Fully Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses in Cloudbeds University.
• Access to professional development, including manager training, upskilling, and knowledge transfer.