[Hiring] Lead, Account Management @Cloudbeds

Role Description

As an Account Management Team Lead for Thailand, you'll be the coach, champion, and strategic backbone of a team of Account Managers dedicated to delivering exceptional customer outcomes across Thailand. You'll guide your team to build stronger customer relationships, hit retention goals, and grow their skills — all while staying closely connected to the customer experience yourself.

• Lead, coach, and develop a team of Account Managers across Thailand.
• Set clear goals, conduct regular 1:1s and performance reviews.
• Create an environment where people grow and do their best work.
• Monitor and report on team performance, KPIs, and customer health metrics to senior leadership.
• Handle escalations and support AMs through complex customer situations.
• Drive a culture of continuous learning on platform knowledge and industry trends.
• Collaborate cross-functionally with Product, Partnerships, and Marketing.
• Analyze customer data and feedback to identify patterns and initiatives.
• Participate in cross-departmental team lead meetings.
• Travel to visit customers on-site as needed.

Qualifications

• 3+ years of experience in hospitality or hospitality technology.
• 2+ years of experience leading and managing a customer success or account management team.
• Deep understanding of hotel operations.
• Exceptional communication and interpersonal skills.
• Strong analytical mindset.
• Strong problem-solving and conflict resolution skills.
• Self-motivated and thrives in a fast-paced, results-driven environment.

Requirements

• Experience with SaaS platforms or hospitality technology.
• Familiarity with Salesforce, Zendesk, or similar CRM and support tools.
• Prior experience in a people leadership role within a hospitality technology or SaaS company.

Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Fully Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses in Cloudbeds University.
• Access to professional development, including manager training, upskilling, and knowledge transfer.

Company Description

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.