[Hiring] Large Law Print Client Manager @RELX

Role Description

As a Print Client Manager, you will serve as a strategic advisor to large law firm customers, helping them navigate the transition from print resources to digital and AI-enabled legal research solutions. You will develop long-term account strategies, build trusted relationships with key stakeholders, and collaborate across teams to deliver customer-focused outcomes while protecting and evolving important customer portfolios.

Responsibilities

• Serve as the strategic owner of assigned print portfolios within Large Law accounts.
• Develop long-term account strategies that protect recurring revenue while positioning customers for successful adoption of online and AI-enabled legal research solutions.
• Build trusted relationships with law librarians, knowledge management leaders, procurement teams, legal operations professionals, and firm leadership.
• Create and execute multi-year migration strategies that thoughtfully transition customers from print publications to digital research platforms.
• Partner with customers to manage change, mitigate business risk, and ensure continuity throughout digital transformation initiatives.
• Help customers understand how LexisNexis content can be leveraged within an AI-enabled legal research ecosystem.
• Participate in joint account planning and coordinated customer engagement strategies with cross-functional partners.
• Collaborate across functions to ensure a seamless customer experience from initial engagement through ongoing success.

Qualifications

• Strategic account management, customer success, consulting, or B2B sales experience.
• Demonstrated ability to manage complex customer relationships with executive stakeholders.
• Strong consultative communication, negotiation, and relationship-building skills.
• Experience developing account strategies and managing long-term customer portfolios.
• Ability to collaborate effectively across cross-functional teams.
• Experience using CRM platforms such as Salesforce.
• Strong organizational and project management skills.

Benefits

• Promote a healthy work/life balance across the organization.
• Numerous wellbeing initiatives.
• Shared parental leave.
• Study assistance and sabbaticals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Company Description

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.