[Hiring] Inside Account Manager @RELX

Role Description

The Account Manager drives commercial excellence by delivering sustainable revenue growth and building long-term strategic partnerships within assigned accounts and territories. This includes managing renewals, identifying new opportunities, and building strong relationships with key stakeholders to deliver value aligned with the organization’s strategic objectives. This role requires a deep understanding of customer needs, industry trends, and the ability to position the full Elsevier portfolio to create value.

Responsibilities

• Driving Commercial Edge
  • Prioritizing customers: Conduct comprehensive needs analysis to understand customer challenges, goals, and opportunities.
  • Representing Elsevier as a trusted advisor, aligning solutions to customer strategies and delivering measurable improvements.
  • Delivering sustainable performance: Achieve revenue targets through new sales and timely renewals, ensuring long-term account growth.
  • Using data and insights to inform decisions, forecast accurately, and identify growth opportunities across the full portfolio.
• Collaborate to Deliver
  • Partnering with internal teams (marketing, product, customer success) to design and execute strategic account plans.
  • Communicating impactfully with stakeholders, presenting solutions clearly and persuasively.
  • Championing inclusion and leverage diverse perspectives to strengthen customer engagement and team performance.
• Act with Agility
  • Navigating complex, matrix environments and adapt quickly to changing customer needs and market conditions.
  • Embracing curiosity by continuously learning about customer industries, Elsevier’s evolving portfolio, and emerging trends.
  • Building strong internal and external connections to accelerate decision-making and reduce barriers.
• Additional Responsibilities
  • Customer Needs Analysis: Able to uncover and interpret customer priorities, pain points, and strategic objectives.
  • Portfolio Expertise: Have deep understanding of Elsevier’s full product and service offering, and ability to position integrated solutions.
  • Results Orientation: Demonstrate urgency and accountability in achieving revenue and growth targets.
  • Data-Driven Decision Making: Able to use analytics and insights to guide actions and measure impact.
  • Inclusive Collaboration: Able to build trust and fosters cooperation across diverse teams and stakeholders.
  • Agility and Resilience: Adapt to complexity and maintains focus under pressure.

Qualifications

• Have a bachelor’s degree or equivalent professional experience.
• Have a minimum 5 years in B2B sales or account management, preferably in corporate or knowledge-based industries.
• Display proven success in strategic account planning and consultative selling.
• Exceptional communication, negotiation, and presentation skills.
• Display proficiency in Salesforce, Microsoft Office, and other sales enablement tools.
• Experience working in a matrix organization and managing complex stakeholder relationships.

Benefits

• Promote a healthy work/life balance across the organization.
• Numerous wellbeing initiatives.
• Shared parental leave.
• Study assistance.
• Sabbaticals.

Working Pattern

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Company Description

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.