[Hiring] IA Relations Specialist @Rev Agency LLC

Role Description

At Avoya Travel, our Independent Advisors are at the heart of everything we do. We're looking for an IA Relations Specialist who is passionate about building relationships, delivering exceptional service, and serving as a trusted partner throughout the advisor’s journey. This position serves as a primary point of contact for Independent Advisors (IAs) and Independent Lead Agencies (ILAs), supporting affiliation management, advisor transitions, renewals, account maintenance, and ongoing relationship success.

As an IA Relations Specialist, you'll play a critical role in creating a positive advisor experience by:

• Providing guidance and resolving complex issues.
• Coordinating advisor lifecycle activities.
• Collaborating with cross-functional teams to ensure advisors receive timely and effective support.
• Building strong relationships and influencing positive outcomes.
• Contributing to initiatives that drive advisor satisfaction, retention, and operational excellence.

The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, communicates effectively, and enjoys balancing relationship management with operational responsibilities. You are highly organized, detail-oriented, and committed to delivering exceptional service while maintaining accuracy and professionalism.

Qualifications

• Exceptional relationship management and customer service skills.
• Strong verbal, written, and interpersonal communication skills.
• Ability to build credibility, trust, and influence with advisors and internal stakeholders.
• Strong understanding of advisor lifecycle management, affiliations, renewals, non-renewals, and transitions.
• Advanced problem-solving and critical-thinking skills.
• Ability to independently manage complex situations while balancing multiple priorities.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Proven ability to analyze situations, identify solutions, and drive issues to resolution.
• Ability to exercise discretion, maintain confidentiality, and demonstrate sound judgment.
• Proficiency with CRM platforms, Microsoft Office Suite, and other business systems.
• Strong documentation, reporting, and recordkeeping skills.
• Ability to thrive in a fast-paced, remote work environment.
• Adaptability and flexibility in managing changing priorities and business needs.
• Ability to maintain productivity and confidentiality in a remote or hybrid work environment.

Requirements

• Minimum of four (4) years of experience in advisor relations, account management, customer success, client relations, operations, partner support, or a related field.
• Associate’s degree in business administration, Communications, Hospitality, Operations, or a related field preferred. Bachelor's degree preferred.
• Experience supporting independent contractors, franchise owners, agents, advisors, or similar business models strongly preferred.
• Experience independently managing customer or partner relationships and resolving complex service-related issues.
• Experience utilizing CRM systems, reporting tools, and business software applications.
• Travel industry, host agency, or advisor network experience preferred.
• Demonstrated success balancing multiple priorities while maintaining exceptional service and accuracy.

Benefits

• Competitive pay and flexible schedules (in-office, hybrid, and remote-US only and eligible states).
• Comprehensive benefits including medical, dental, vision, and a wide range of ancillary coverages—available to full-time employees starting the first of the month after hire.
• 401(k) with 4% employer match and immediate vesting.
• Travel discounts.
• For in-office or hybrid employees, casual dress code, stand-up desks, complimentary snacks and beverages, an employee arcade, and a wellness/relaxation room.