[Hiring] Host Account Manager @PadSplit

Role Description

PadSplit is hiring a Host Account Manager to serve as the dedicated strategic partner and primary point of contact for a portfolio of PadSplit hosts. This is a newly created role at the heart of our Host Success model, designed to shift how we support all hosts from reactive problem-solving to proactive, relationship-driven account management.

You will own the full host relationship from activation through long-term retention. But owning the relationship means more than managing check-ins and reviewing dashboards. It means being a trusted partner and the person your hosts call when something goes wrong, someone who knows the platform, the policies, and the fee structures well enough to provide clear answers on the spot. You will be measured on the outcomes that matter most: your response times, occupancy performance, host satisfaction, churn reduction, and portfolio retention.

This role is critical to ensuring every host in your book of business has what they need to thrive on the platform, and that they feel it.

Qualifications

• 3+ years of account management, customer success, or high-touch client relationship experience.
• Background in real estate, property management, hospitality, or a platform-based marketplace is strongly preferred.
• Ability and willingness to develop deep working knowledge of PadSplit’s product, fee structures, and policies.
• Proven ability to manage a large book of relationships with a proactive approach.
• Comfortable using data to tell a story and drive a conversation.
• Ability to analyze incomplete or conflicting information and apply policies thoughtfully.
• Skill in balancing compassion with clarity.
• Clear, confident written and verbal communication tailored to diverse audiences.
• Highly organized with the ability to prioritize across a large portfolio.
• Genuine belief in PadSplit’s mission and understanding of the affordable housing space.
• Motivated by the idea of building something new and improving it as you go.

Requirements

• Own and manage a dedicated portfolio of PadSplit hosts.
• Provide the right information at the right time.
• Build proactive, trust-based relationships that reduce churn and increase host lifetime value.
• Conduct regular performance check-ins aligned to host goals and PadSplit benchmarks.
• Drive host accountability on key metrics.
• Partner with hosts on portfolio growth.
• Maintain deep working knowledge of PadSplit’s platform, fee structures, payout mechanics, and host-facing policies.
• Lead an intro call for every new host in your portfolio.
• Navigate complex, nuanced host situations that require investigation and sound judgment.
• Contribute to the development of scalable playbooks and best practices.

Benefits

• Fully remote position.
• Competitive compensation package including an equity incentive plan and company-wide bonus opportunity.
• National medical, dental, and vision healthcare plans.
• Company provided life insurance policy.
• Optional accidental insurances, FSA, and DCFSA benefits.
• Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays.
• 401(k) plan.
• Twelve (12) weeks of paid time off for both birth and non-birth parents.
• Opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis.
• $60,000 - $65,000 a year.