[Hiring] Key Account Manager @Nature's Touch Inc.

Role Description

We're looking for a trailblazing Key Account Manager to grow our private-label business with major U.S. retailers. This is a builder's role. Reporting to the Director of Sales, US, you'll be the face of Nature's Touch for your accounts:

• Grow our business with existing customers.
• Build strong partnerships with newly acquired retail partners.
• Turn a growing U.S. portfolio into a market we lead.

Our focus is Private Brands. At Nature's Touch, we believe in Collaborative Disruption: using insight-driven conversations, co-creating value with our customers, and leading joint business planning to deliver sustainable growth for both sides.

This role isn't about transactional selling - it's about replacing the traditional buyer-seller dynamic with real partnership.

If you're an entrepreneurial, tech-savvy account leader who knows how retailers work, is ready to challenge the status quo, and wants to see your impact on the shelf, this role is for you.

Qualifications

• Degree or diploma in business, communication, marketing, or a related field.
• 3 to 5 years of experience managing large national accounts as an Account Manager, or in product or category management at a retailer - required.
• Retail experience - required.
• Private-label experience - required.
• Entrepreneurial drive - a self-starter who takes ownership, takes calculated risks, and is driven to bring in new business.
• Strong, proven negotiation skills, with a track record of win-win outcomes on pricing and contracts.
• Experience with major U.S. national retailers.
• Strong knowledge of food processing and packaging, international business, and quality systems.
• Proven track record of business development and disruptive customer or category collaboration.
• Tech-savvy AI user who applies AI tools and automation to analysis, reporting, and presentations.
• High-calibre analytical and presentation skills; you turn data into clear recommendations.
• Experience with project management tools and software.
• Superior written and verbal communication and excellent interpersonal skills.
• Category management and/or marketing experience - an asset.
• Food service industry experience - a significant asset.

Requirements

• Be the strategic partner and primary advocate for major U.S. retail customers, balancing their needs with Nature's Touch's business objectives.
• Develop and execute bold, customer-centric account strategies that unlock growth, maximize profitability, and strengthen long-term partnerships.
• Build trusted, collaborative relationships with assigned accounts, with a relentless commitment to service excellence.
• Lead time-sensitive pricing and contract negotiations, delivering win-win outcomes that support sustainable growth.
• Prepare and run each negotiation with a clear, data-backed position on pricing, costs, programs, and terms.
• Maintain accurate budgets and forecasts that support strong in-stock performance.
• Bring insight to every conversation using POS and market data to uncover growth opportunities.
• Craft compelling, insights-driven presentations that turn data into actionable plans for mutual growth.
• Drive category growth through the 4 P's in partnership with category teams.
• Own the end-to-end project lifecycle with private-label customers, ensuring seamless execution and customer satisfaction.
• Develop, run, and communicate weekly and monthly sales performance dashboards and scorecards.
• Use AI and automation to speed up analysis, reporting, and presentation prep.
• Manage customer communications proactively, with responsiveness and professionalism.

Benefits

• Partner with major U.S. retailers on programs that land on shelves across the country.
• Shape the growth of private-label frozen fruit in a fast-moving, crop-driven category.
• Join a fast-growing, global company with an entrepreneurial, collaborative culture and close proximity to decision-makers.
• Work with a team that values innovation, accountability, and mutual support.

Working Conditions

• Full-time, permanent position, Monday to Friday.
• Remote, based in the Mid to West United States.
• Travel required 10-15% of the time.