[Hiring] Head of Partner Relations @Circles

Role Description

As the Head of Partner Relations, you will be responsible for strengthening Circles’ relationships with strategic telecom customers across Pakistan. You will act as a trusted advisor to senior customer stakeholders, identify opportunities to expand and deepen our partnerships, and orchestrate internal teams to deliver high-impact programs for our customers. This is a highly strategic and hands-on role requiring a strong understanding of the telecommunications industry, established CXO-level relationships, commercial acumen, and the ability to lead complex, cross-functional initiatives with minimal supervision.

Key Responsibilities

• Own and grow strategic customer relationships across Pakistan and Middle East (advantage) serving as a trusted partner to senior telecom executives.
• Develop and execute account strategies to drive customer growth, retention, expansion, and long-term partnership value.
• Build and maintain strong relationships with major Pakistan Telecoms.
• Identify and develop new business opportunities, including account expansion, new solutions, strategic partnerships, and transformational programs.
• Develop a deep understanding of customers' business priorities, challenges, and strategic objectives, and translate these into opportunities for Circles.
• Lead customer programs end-to-end, coordinating product, technology, commercial, operations, delivery, and other internal functions to ensure successful execution.
• Act as the primary internal and external program leader, ensuring alignment on objectives, timelines, dependencies, risks, and outcomes.
• Drive cross-functional teams toward successful delivery while maintaining strong executive-level communication and stakeholder management.
• Proactively identify delivery risks and customer concerns, develop mitigation plans, and ensure issues are resolved effectively.
• Build strong executive relationships and represent Circles with credibility and confidence in senior customer engagements.
• Develop strategic partnerships within the telecom ecosystem to strengthen Circles' market position and create new opportunities.
• Operate independently, taking ownership of outcomes while effectively navigating a complex, global organization.

Qualifications

• 10+ years' experience in Customer Success, Account Management, or Strategic Partnerships, preferably in Pakistan telecom or telecom technology industry.
• Strong track record of growing strategic accounts through trusted relationships, identifying expansion opportunities, and developing new partnerships.
• Deep understanding of the Pakistan telco business landscape, with established networks.
• Strong program manager to coordinate with internal functions and deliver a program for the customer.
• Proven ability to lead cross-functional initiatives and manage end-to-end delivery with minimal supervision.
• Passionate about Circles' mission and excited to help transform the global telecommunications industry.

Data Protection and Privacy Statement

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