[Hiring] Head of Global Account Management @ScaleOps

Role Description

As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.

What You’ll Do:

• Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
• Establish the operational framework, methodologies, and metrics for a scalable AM organization.
• Identify, prioritize, and execute on expansion opportunities (upsell, cross-sell) in alignment with revenue goals.
• Ensure high retention rates and predictable renewals through proactive engagement.
• Serve as the executive sponsor for strategic customers, building strong relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders.
• Position ScaleOps as a long-term strategic partner driving measurable business outcomes.
• Recruit, mentor, and lead a global Account Management team as we expand into new regions.
• Create a culture of excellence, accountability, and customer advocacy.
• Partner closely with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified and impactful customer experience.
• Provide strategic insights to influence product roadmap and GTM strategy based on customer and market feedback.

Qualifications

• 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams.
• A proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts.
• Strong commercial leadership — highly skilled in renewals, pricing strategy, and complex contract negotiations.
• Familiarity with K8s, containers, AWS/GCP/Azure, and in Cloud technologies.
• Experience with technical personas (i.e DevOps, Engineering Teams).
• Exceptional executive presence with the ability to influence C-suite stakeholders and operate as a trusted advisor.
• Demonstrated success building and scaling AM or CS organizations in high-growth SaaS environments.
• Strategic, data-driven mindset with strong business acumen and the ability to align customer outcomes with company goals.