[Hiring] Head of Account Management @Biffa Waste Services

Role Description

We're looking for an ambitious, commercially focused and inspiring Head of Account Management to lead our national Commercial Collections account management function. This is a fantastic opportunity to shape our national account management strategy, develop a high-performing team and drive customer retention, profitable growth and outstanding service across our SME and major customer portfolios.

You'll lead our national account management team, creating a culture of collaboration, accountability and customer focus. Working closely with colleagues across Operations, Customer Service, Pricing, Finance, Telesales and Marketing, you'll strengthen customer relationships, maximise growth opportunities and deliver excellent customer outcomes.

• Developing and delivering our national account management strategy, achieving customer retention, revenue, margin and organic growth targets.
• Leading, coaching and inspiring our account management teams to achieve their full potential.
• Driving performance through effective account planning, CRM, forecasting and renewal management.
• Building strong relationships with key customers, identifying growth opportunities and resolving commercial and service challenges.
• Working collaboratively across the business to improve customer experience, strengthen loyalty and deliver sustainable, profitable growth.

Qualifications

• A proven track record of managing and growing B2B customer portfolios.
• Strong leadership skills and experience developing high-performing teams.
• Excellent commercial awareness, negotiation and stakeholder management skills.
• A customer-focused, data-driven approach to retention, account performance and continuous improvement.
• The ambition, energy and drive to lead change and deliver results.
• Experience in commercial collections, waste management or environmental services would be an advantage.

Benefits

This is an exciting opportunity to take on a national leadership role, influence our customer and commercial strategy and make a real difference to our people, customers and business.

Company Description

Closing Date: Monday 26th October 2026