[Hiring] Account Manager EMEA @Runpod

Role Description

As an Account Manager at Runpod, you'll work with organizations doing the most ambitious work on our platform. These are teams building real AI systems across a wide range of industries and use cases.

• Own a concentrated portfolio of Runpod's largest strategic accounts (typically fewer than 20), carrying the relationship, retention, and expansion for each.
• Operate a high-touch engagement model - monthly (or more frequent) executive and technical touchpoints, deep account planning, and multi-year growth strategies.
• Partner day-to-day with each account's dedicated Forward Deployed Engineer to align technical outcomes with commercial expansion.
• Be proactive and innovation-led: don't just resolve issues - bring new Runpod capabilities, roadmap, and ideas that drive new use cases and increased spend.
• Drive large, complex renewals and expansions; negotiate high-value, multi-year commercial terms, pricing, and SLAs.
• Build executive relationships and run strategic business reviews on ROI, roadmap alignment, and future capacity planning.
• Serve as the voice of your strategic customers internally - influencing product, engineering, and supply priorities on their behalf.
• Own accurate forecasting, account plans, and health/expansion metrics (NRR, expansion revenue, sentiment) in the CRM, and report to leadership.
• Travel periodically to visit your strategic accounts and represent Runpod at key industry moments.

Qualifications

• 6+ years in account management, with at least 2 of those years owning complex accounts - ideally in AI infrastructure, GPU cloud, neoclouds, cloud/compute, or developer tooling.
• Track record owning and growing a concentrated book of large, complex strategic accounts (multi-million-dollar, ideally $50M+ relationships) with executive stakeholders.
• Multi-year, seven-to-eight-figure renewal and expansion negotiation experience.
• Strong technical acumen and executive presence - equally credible with developers/ML engineers and C-suite buyers.
• Proactive, consultative operator who drives expansion and innovation, not just issue resolution.
• Comfortable partnering closely with technical field teams to turn technical wins into commercial expansion.
• Excellent negotiation, communication, and presentation skills across technical and business audiences.
• Strong command of account health and revenue metrics (NRR, expansion, churn, usage), with CRM discipline and accurate forecasting (We use Hubspot as our CRM).
• Comfortable in a fast-moving, ambiguous, build-it-as-we-go environment; experience building AM motions or playbooks from an early/greenfield stage is a plus.
• Successful completion of a background check.

Requirements

• 6+ years in account management, with at least 2 of those years owning complex accounts.
• Track record owning and growing a concentrated book of large, complex strategic accounts.
• Multi-year, seven-to-eight-figure renewal and expansion negotiation experience.
• Strong technical acumen and executive presence.
• Proactive, consultative operator.
• Excellent negotiation, communication, and presentation skills.
• Strong command of account health and revenue metrics.
• Comfortable in a fast-moving, ambiguous environment.
• Successful completion of a background check.

Benefits

• The competitive OTE for this position ranges from $160,000 and $280,000 USD (converted to local currency).
• Your commission is uncapped - expansion within your book creates real potential to earn above your target OTE.
• Meaningful equity in a fast-growing AI infra company - everyone on the team receives stock options.
• Generous medical, dental & vision plans.
• Flexible PTO - take the time you need to recharge.
• Most roles are remote work first with an inclusive, collaborative team.
• $1,200 Home Office & Equipment Stipend - we set you up for success from day one.