[Hiring] Global Client Manager @Generation

Role Description

We are seeking an organized, relationship-focused and performance-driven Client Manager to attract and oversee the onboarding of employer partners in Pan-Africa. You will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and delivering high-quality service. The focus of this role will be to create project opportunities via a creative design process with SMEs.

Qualifications

• Capable of effective account management, partnership management, talent placement or HR/recruitment roles
• Strong stakeholder management & communication skills
• Demonstrated ability to build and maintain business relationships
• Ability to manage multiple employers and priorities
• Experience in the African tech or talent ecosystem is a plus
• High level of initiative, professionalism & empathy
• Able to manage conflicts and escalate issues appropriately
• A deep understanding of DTH subject areas: Digital Marketing, Data Analytics, Customer Support, Sales or Web Development.

Requirements

• Serve as primary relationship contact for global remote employer partners pan-Africa
• Manage effective DTH employer onboarding
• Conduct regular project management meetings, check-ins, and performance reviews
• Monitor project performance, retention, and satisfaction
• Maintain CRM and documentation of all employer interactions
• Track employer engagement, hiring outcomes, and performance data
• Oversee the planning, execution, and delivery of projects, working closely with internal teams (talent and alumni management, marketing, operations, BD systems and administration)
• Provide weekly/monthly reports to program leadership
• Support program insights, alumni activities, and feedback loops
• Identify opportunities to expand services or introduce new solutions that add value for the client
• Address client concerns promptly, troubleshoot problems, and ensure client satisfaction
• Track project budgets, timelines, and resources to ensure efficient delivery and profitability

Company Description

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors.

Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries.

Generation’s Digital Talent Hub (DTH) connects employers with pre-trained, job-ready digital talent. We empower employers with talent sourcing, workforce readiness, and performance monitoring support, helping build a strong digital workforce ecosystem across Africa.