[Hiring] Global Account Director @Kinaxis Inc.

Role Description

The Global Account Director is responsible for driving business transformation, long-term value, and growth for Kinaxis' largest global enterprise customers. This role leads the development and execution of global account strategies, leveraging deep expertise in SaaS solutions, end-to-end supply chain management, and strategic consulting. The Global Account Director will influence executive stakeholders, manage complex global relationships, orchestrate cross-functional teams, and collaborate closely with Sales on Next-Sell opportunities. This role is responsible for influencing Net Revenue Retention (NRR) and generating Sales Qualified Leads (SQLs) through strategic opportunity identification.

What you will do

• Orchestrate and lead Kinaxis’ relationships with key global stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain.
• Develop and implement a governance model to manage global enterprise accounts, ensuring consistent delivery of high-value solutions.
• Lead the cross functional Kinaxis team, leveraging the expertise from Product Management, Customer Success, Support, Professional Services, and integration partners to develop a unified strategy that drives customer transformation and meets business objectives.
• Partner closely with Sales and Renewals teams to create joint account plans, identify and qualify expansion opportunities, and drive growth through SQL generation and conversion.
• Influence NRR performance by driving adoption, enabling retention readiness, and identifying expansion triggers across your portfolio.
• Oversee light commercial responsibilities, including tracking and managing licenses, users, and scenarios to enhance account value and drive growth.
• Act as a primary liaison between Kinaxis and the customer’s executive leadership, delivering insight into how Kinaxis solutions can address evolving business challenges.
• Influence and negotiate for roadmap alignment with customers, ensuring that Kinaxis innovations are prioritized to meet strategic business goals.
• Champion change management initiatives to ensure seamless solution adoption across all levels of the customer organization, enabling full business transformation and value realization.
• Collaborate with customers to define and track customer-specific KPIs and business impact metrics, providing strategic recommendations to support value realization and continued expansion.
• Manage escalations swiftly and effectively, collaborating with internal teams to develop rapid-response strategies that preserve customer trust and satisfaction.

Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred.
• 10+ years of experience managing Forbes Top 100 and global accounts, with a proven track record of leading high-impact, strategic client relationships and driving business transformation.
• Exceptional leadership, communication, and collaboration skills with the ability to influence executive stakeholders and build consensus across cross-functional teams.
• Demonstrated success working with cross-functional teams and orchestrating multi-region enterprise strategies that deliver both retention and growth.
• Strong Expertise in Supply Chain Management, including deep knowledge of processes, systems, and industry best practices.
• Proven ability to identify and qualify expansion opportunities, influencing portfolio NRR and SQL generation while collaborating closely with Sales and Renewals.
• Proven ability to work with SaaS solutions, leveraging technology to drive business outcomes and optimize supply chain operations.
• Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer relationships, track account health and opportunities, and driving proactive engagement.
• Project Management Professional (PMP) Certification considered an asset.
• Ability to travel up to 20% to global client sites, subsidiaries, and industry events as required.

Benefits

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons