[Hiring] Engagement Manager @Mighty Acorn Digital

Role Description

We're looking for an Engagement Manager to lead account health and strategy for a portfolio of work with key government partners where MAD is currently engaged or hoping to grow. Additionally, you’ll make sure each engagement within your portfolio is healthy, delivering results, and exceeding the expectations of our government partners.

You’ll maintain a strategic focus both across and out in front of each engagement to proactively anticipate challenges our partners may encounter and offer solutions. You’ll connect dots across engagements and translate past performance into repeatable capabilities MAD could bring to new markets.

You'll be a senior, trusted voice for agency leaders: the person who understands what they're trying to achieve and brings a clear point of view on how modern, human-centered digital services can help them get there.

On each engagement, you'll work alongside a Delivery Lead who focuses on the team and the work, handling day-to-day operations while you focus on the bigger picture.

What you'll do

• Your work follows each agency partnership from the first conversation about new work, through delivery, to what comes next for the agency and for Mighty Acorn.
• Shape new work:
  • Turn early ideas into a scoped engagement where MAD can effectively deliver.
  • Help agency leaders turn their goals into a clear approach, with the right team, timeline, and budget.
  • Own the scope and budget for your engagements, and work with Operations and Growth teams on statements of work, contract modifications, and agreements with teaming partners.
  • Work with the Delivery Lead and practice leaders to ensure each team has the right skills and experience.
  • Set clear expectations with the agency about what we'll deliver, how we'll work together, and the risks to watch for.
  • Keep the work anchored to outcomes for the people the service is meant to reach.
  • Give the team the context it needs to start well.
• Support the engagement:
  • Be a partner to the Delivery Lead and a steady connection between the team and the agency.
  • Meet regularly with Delivery Leads to understand how the work is progressing.
  • Make sure risks to our commitments are raised early and resolved.
  • Weigh in on delivery plans, staffing, and major deliverables.
  • Keep an eye on budget and burn with Delivery Leads and Operations.
  • Share observations about team members with their managers.
  • Bring good ideas from one engagement to another.
• Partner with agency leaders:
  • Build relationships across each agency.
  • Meet regularly to share progress and raise concerns.
  • Offer clear recommendations when decisions are hard.
  • Stay ahead of changes that could affect the work.
  • Help agencies plan for what happens after our work ends.
• Expand our impact:
  • Look for ways our work can reach further.
  • Partner with our Growth team to create new opportunities.
  • Shape opportunities, scope, and price the work when there's a real need.
  • Recognize when we're not the right fit and help connect agencies with partners who are.
  • Capture outcomes of our work as clear evidence and stories.
• Help shape where Mighty Acorn goes next:
  • Lead the account plan for each of your agencies.
  • Set direction for the next six months and commit to clear priorities for the next 90 days.
  • Help turn account plans into Mighty Acorn's annual goals.
  • Work with practice leaders to identify needed capabilities.

Qualifications

• 5+ years in government digital services, civic tech, or public sector consulting.
• At least 3 years spent as the lead on a government client relationship.
• A background in delivering digital services, such as product management or delivery management.
• A track record of growing client partnerships.
• Experience helping a client partnership take on new and larger challenges.
• An understanding of how government works and buys.
• The presence and judgment to advise senior government leaders.
• Clear, persuasive writing and the ability to make complex work easy to understand.

Requirements

• An ability to work efficiently, sometimes under tight deadlines.
• A preference for transparency and direct communication.
• An ability to adapt quickly and cope with temporarily ambiguous situations.
• This role requires work be performed from within the contiguous United States.
• Candidates must either hold active US citizenship or a green card.
• Candidates selected for the role must pass a criminal background check.
• Candidates must have a fast (>100Mbps) and reliable internet connection.
• Candidates must have a dedicated workspace with appropriate background noise levels.

Company Description

Mighty Acorn Digital is an equal opportunity employer dedicated to fostering workplace diversity and inclusion. We firmly reject discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran, or any characteristic protected by federal, state, or local laws.

Mighty Acorn participates in the E-Verify program. Upon hire, we’ll share your Form I-9 details with the US federal government to validate your eligibility to work in the US.