[Hiring] Education Account Manager @Siemens Healthineers

Role Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. The Education Account Manager – Value Partnerships serves as the strategic relationship owner and executive advisor for Value Partnership and Enterprise Services accounts nationwide. This role is responsible for developing and managing senior-level customer relationships, including C-suite and executive stakeholders, while ensuring the successful execution of customer education and workforce development strategies.

• Serve as the primary strategic contact for assigned Value Partnership and Enterprise Services customers, building trusted relationships from operational stakeholders through C-suite executives.
• Act as a consultative advisor to customer leadership by aligning education and workforce development strategies with business, operational, and patient care objectives.
• Facilitate executive business reviews and strategic planning discussions, presenting data, outcomes, risks, and recommendations to senior customer leadership.
• Develop and maintain multi-level stakeholder relationships to drive customer engagement, retention, and long-term partnership growth.
• Translate customer objectives into comprehensive education roadmaps and delivery strategies that generate measurable business impact.
• Lead cross-functional coordination among internal teams to ensure successful execution of customer commitments, contractual obligations, and delivery milestones.
• Drive operational excellence by monitoring program performance, identifying risks, resolving delivery challenges, and ensuring execution against agreed-upon plans.
• Utilize customer data, program metrics, and industry insights to identify opportunities for optimization, adoption, and expansion.
• Communicate strategic initiatives, performance results, and operational updates to both internal leadership and customer executives.
• Partner with internal stakeholders to continuously improve processes, delivery models, and customer experiences.
• Forecast account performance, monitor key business metrics, and recommend actions to improve customer outcomes and portfolio utilization.
• Champion customer needs internally while balancing organizational priorities, resource planning, and business objectives.
• Ensure seamless delivery and adoption of the EWS portfolio across assigned accounts.

Qualifications

• BS/BA in Business, Healthcare Administration, Education, or related field; advanced degree preferred.
• 10+ years of experience in strategic account management, customer success, consulting, healthcare operations, or business development.
• Demonstrated experience engaging senior executives and C-suite stakeholders within complex organizations.
• Experience translating customer strategy into operational execution and measurable business outcomes.
• Healthcare industry experience preferred, particularly within diagnostic imaging, therapy, workforce development, or professional education environments.
• Experience leading cross-functional initiatives in a matrixed environment.

Requirements

• Proven ability to establish credibility and influence decision-making with executive and C-suite stakeholders.
• Demonstrated success managing large, complex, enterprise-level customer relationships.
• Strong consultative engagement skills with experience identifying customer challenges and recommending strategic solutions.
• Ability to connect customer business goals to measurable education, workforce development, operational, and financial outcomes.
• Executive presence with exceptional verbal, written, facilitation, and presentation skills.
• Proven ability to lead through influence and coordinate cross-functional teams to achieve customer commitments.
• Demonstrated operational acumen with experience managing complex programs, delivery roadmaps, and customer escalations.
• Track record of driving customer retention, expansion, adoption, and revenue growth within strategic accounts.
• Strong analytical capabilities with the ability to leverage data and insights to guide customer strategy and executive decision-making.
• Ability to navigate ambiguity, balance competing priorities, and execute successfully in a highly matrixed environment.
• Experience leading executive business reviews, strategic planning sessions, and customer governance meetings.
• Deep understanding of healthcare operations, workforce development, or education solutions preferred.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time