[Hiring] Director of Client Partnership Management @Nordic Healthcare Group (NHG)

Role Description

The Director of Client Partnership Management is a people leader within Nordic's Client Partnerships team responsible for leading, coaching, and developing Client Partnership Managers (CPMs) while driving growth of Nordic's staff augmentation business across existing and new accounts. This role is accountable for the staffing business line revenue target, CPM team performance, staffing sales strategy, pipeline growth, operating discipline, and consistent execution of staffing sales processes. The Director serves as the primary Client Partnerships liaison to the Staffing Business Line, partnering on go-to-market strategy, cross-functional processes, pricing considerations, client and consultant escalations, sales/delivery alignment, and business line growth objectives. This position is a critical part of the Client Partnerships team in solving client problems in the spirit of Nordic’s maxims.

Qualifications

• Bachelor's degree or equivalent experience required
• 8+ years of customer service, account management, professional services sales, staffing sales, healthcare consulting, or business development experience preferred
• Healthcare industry experience required, particularly within provider organizations, healthcare IT, consulting, or workforce solutions
• Demonstrated success supporting revenue growth, opportunity development, client retention, and business expansion in a professional services environment
• Experience with sales forecasting, pipeline management, account planning, opportunity management, and CRM discipline
• Ability to build and maintain strong relationships with client stakeholders and internal partners across multiple levels of an organization, including executive leaders
• Experience collaborating across sales, delivery, operations, resource management, finance, HR, legal, and other cross-functional teams to achieve business objectives
• Strong understanding of staffing, consulting, managed services, or healthcare technology service delivery models required
• Previous experience leading, mentoring, coaching, or developing team members required
• Experience with EHR and/or ERP platforms required, including Epic, Oracle Health, MEDITECH, Infor, and Workday
• Ability to understand client business challenges and translate them into actionable staffing and consulting solutions
• Demonstrated problem-solving, critical thinking, negotiation, decision-making, adaptability, and organizational skills
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively with clients, sales teams, delivery teams, and executive stakeholders
• Self-motivated with demonstrated drive to proactively build relationships, identify opportunities, and contribute to business growth
• Fluent with Microsoft Office 365 and Salesforce or similar CRM tools and familiarity with applying AI to business use cases
• Must demonstrate and embody Nordic's Maxims
• Able to work well under pressure and within time constraints

Requirements

• Remote position
• Willingness to travel up 50% of the time based on business, client, team, and conference needs
• Availability to work occasional nights and weekends as business needs arise
• Must be accessible and available to support client needs, sales opportunities, team escalations, and business priorities as appropriate

Company Description

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.