[Hiring] Director of Client Executives @AffirmedRx

Role Description

The Director of Client Executives leads and develops the team of Client Executives who own the strategic relationship, contract economics, and renewal outcomes for AffirmedRx's largest, most complex, and highest-value health plan clients. This role partners closely with the Director of Day-to-Day Client Management, the Director of Clinical Consultants, and the AVP of Patient Care Advocacy to ensure a unified client experience.

What you will do:

• Strategic Account Leadership and Team Management:
  • Lead, coach, and develop a team of Client Executives responsible for C-suite and HR-leadership relationships, contract economics, renewal strategy, and performance guarantees across a portfolio of Tier 1 and strategic accounts.
  • Set priorities, workload distribution, and account assignments across the team; ensure consistent quality and cadence of client engagement.
  • Establish and monitor individual and team performance goals tied to retention, renewal, and expansion outcomes.
  • Build career pathing and bench strength within the Client Executive function.
• Consultant and Broker Relations Development:
  • Serve as the executive-level relationship owner for key benefits consultants and brokers.
  • Build and execute a proactive consultant-relations strategy.
  • Partner with Clinical Consultants and Analytics to ensure timely, accurate plan-performance reporting.
  • Track consultant engagement and satisfaction to refine the team's consultant-facing playbook.
• Renewal, Retention, Revenue Performance:
  • Own retention and renewal performance for the strategic/dual-ownership book of business.
  • Guide the team in developing trend-management recommendations and financial performance narratives.
  • Identify and manage a pipeline of upsell and expansion opportunities.
  • Support RFP responses and growth pursuits tied to existing clients.
• Cross-Functional Coordination and Escalation Ownership:
  • Serve as an escalation point for strategic accounts.
  • Partner with the VP, Client Management & Care Delivery on account tiering and resourcing decisions.
  • Represent the account-ownership function in cross-functional planning.
• Process, Reporting, and Organizational Development:
  • Maintain a shared, current account record (CRM) for all strategic accounts.
  • Contribute to the design and rollout of client onboarding and account-transition playbooks.
  • Provide input on organizational design, staffing, and career-ladder development.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered.
• 10+ years of progressive experience in strategic account management, client success, or sales within a PBM, health plan, or managed-care environment.
• 3+ years directly leading and developing a team of account executives, account managers, or client success professionals.
• Demonstrated track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts (3,000+ covered lives).
• Established relationships with benefits consultants and brokers.
• Strong understanding of PBM economics, contract structures, and performance guarantees.
• Excellent executive presence and communication skills.
• Experience within a transparent, pass-through, or PBM-optimizer client-success organization.
• Familiarity with account tiering/segmentation models.
• Experience leading a team through organizational change or scaling.

Benefits

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes.
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives.
• Competitive compensation, including health, dental, vision and other benefits.

Company Description

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access, and always in the best interest of employers and the lives they impact.