[Hiring] Director, Client Executives @AffirmedRx, PBC

Role Description

The Director of Client Executives leads and develops the team of Client Executives who own the strategic relationship, contract economics, and renewal outcomes for AffirmedRx's largest, most complex, and highest-value health plan clients. This role partners closely with the Director of Day-to-Day Client Management, the Director of Clinical Consultants, and the AVP of Patient Care Advocacy to ensure a unified, single-escalation-path client experience.

What you will do:

• Strategic Account Leadership and Team Management:
  • Lead, coach, and develop a team of Client Executives responsible for C-suite and HR-leadership relationships, contract economics, renewal strategy, and performance guarantees across a portfolio of Tier 1 and strategic accounts.
  • Set priorities, workload distribution, and account assignments across the team; ensure consistent quality and cadence of client engagement, including relationship strategy plans, business reviews, and renewal timelines.
  • Establish and monitor individual and team performance goals tied to retention, renewal, and expansion (upsell/growth) outcomes; conduct regular 1:1s, pipeline reviews, and formal performance management.
  • Build career pathing and bench strength within the Client Executive function, consistent with AffirmedRx's long-term expansion model.
• Consultant and Broker Relations Development:
  • Serve as the executive-level relationship owner for key benefits consultants and brokers, ensuring each has a dedicated advocate within AffirmedRx.
  • Build and execute a proactive consultant-relations strategy: engaging consulting firms directly, educating them on AffirmedRx's clinical and financial value proposition.
  • Partner with Clinical Consultants and Analytics to ensure consultants receive timely, accurate plan-performance reporting that supports renewal and RFP outcomes.
  • Track consultant engagement and satisfaction, and use that insight to continuously refine the team's consultant-facing playbook and materials.
• Renewal, Retention, Revenue Performance:
  • Own retention and renewal performance for the strategic/dual-ownership book of business; personally engage on the largest, highest-risk, or highest-value renewals.
  • Guide the team in developing trend-management recommendations, financial performance narratives, and renewal projections for client and consultant audiences.
  • Identify and manage a pipeline of upsell and expansion opportunities across existing strategic accounts.
  • Support RFP responses and growth pursuits tied to existing clients.
• Cross-Functional Coordination and Escalation Ownership:
  • Serve as an escalation point for strategic accounts, coordinating with various departments to resolve client issues quickly and consistently.
  • Partner with the VP, Client Management & Care Delivery on account tiering, book-of-business rebalancing, and resourcing decisions.
  • Represent the account-ownership function in cross-functional planning with Operations, Clinical, Sales, and Marketing on strategic-client priorities.
• Process, Reporting, and Organizational Development:
  • Maintain a shared, current account record (CRM) for all strategic accounts, ensuring consistent handoffs across the account pod.
  • Contribute to the design and rollout of client onboarding and account-transition playbooks for strategic accounts.
  • Provide input on organizational design, staffing, and career-ladder development as the Client Executive function scales with projected growth.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered.
• 10+ years of progressive experience in strategic account management, client success, or sales within a PBM, health plan, or managed-care environment.
• 3+ years directly leading and developing a team of account executives, account managers, or client success professionals.
• Demonstrated track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts (3,000+ covered lives).
• Established relationships with, or demonstrated success building relationships with, benefits consultants and brokers.
• Strong understanding of PBM economics, contract structures, and performance guarantees.
• Excellent executive presence and communication skills, with the ability to represent AffirmedRx credibly to C-suite client and consultant audiences.
• Experience within a transparent, pass-through, or PBM-optimizer client-success organization.
• Familiarity with account tiering/segmentation models.
• Experience leading a team through organizational change or scaling.

Benefits

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes.
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives.
• Competitive compensation, including health, dental, vision and other benefits.

Company Description

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access, and always in the best interest of employers and the lives they impact.