[Hiring] Director, Client Success @DeepIntent

Role Description

DeepIntent is seeking an experienced Director, Client Success to join our Client Success team. The Client Success team is responsible for providing excellent client service and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys. The Director, Client Success will oversee their own book of business and build relationships with each client to understand their business goals and help them achieve success using DeepIntent’s solutions. The Director, Client Success should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company.

• Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)
• Manage, mentor and coach a pod of Client Success Managers
• Develop, grow and maintain solid customer relationships with clients through exceptional client service
• Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
• Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
• Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
• Help develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing
• Work with Sales and Campaign Managers to ensure the accuracy of all IO related data

Qualifications

• 8+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry
• You have a great passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a plus!
• Have a desire to work in a rapidly growing and ever-changing startup environment
• You are detail oriented and organized with flexibility to work on diverse projects and accounts
• Strong verbal and written communication skills
• Able to critically think to solve problems and answer client ad hoc questions
• Proficient with Word, Excel and PowerPoint
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
• Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

Benefits

• Competitive base salary range of $150,000 - $170,000
• Annualized bonus/commissions plan
• Comprehensive medical, dental, and vision insurance
• 401K match program
• Flexible PTO policy and paid holidays
• Remote friendly culture with flexible work options
• Career development and advanced education support
• WFH and internet stipends
• Many more perks and benefits!