[Hiring] Director, Account Management @CNX

Role Description

The Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis. Reporting directly to the Sector Portfolio Leader, the Account Executive is responsible for developing, nurturing and retaining client relationships.

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Sector Knowledge and Expertise:

• Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio/sector strategy.
• Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.
• Leverages expertise and communication skills to speak at forums both internally and externally.

Account Management and Business Growth:

• Builds and maintains strong, long-term relationships with assigned clients, reflecting coverage of the client’s comprehensive buyer personas.
• Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities.
• Ensures clients fully benefit from Concentrix Technology offer and aligns solutions with client’s business opportunities and strategy.
• Installs collaboratively the necessary account governance with the client and manages this governance framework.
• Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.
• Proactive Risk Management: mitigating financial, competitive, and technological threats.
• Achieves exceptional client satisfaction, fulfilling all contractual obligations while providing tailored solutions.
• Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates.
• Analyzes market trends and client data to identify growth opportunities and makes informed recommendations.
• Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies.

Collaboration and Coordination:

• Works closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals.
• Leverages internal resources and expertise to deliver high-value and profitable solutions to clients.
• Collaborates with the broader account team by sharing insights, best practices, and assisting with account-related tasks.

Reporting and Analytics:

• Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders.
• Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.
• Prepares and delivers regular reports and updates to clients on account performance and metrics.

Professional Development:

• Stays updated on industry trends, emerging technologies, and best practices in account management.
• Participates in training and development programs to enhance skills and knowledge.
• Actively seeks opportunities for professional growth and career advancement within the organization.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field with 6+ years of experience.
• A minimum of 3-5 years of experience in account management or client relationship management roles, preferably within the BPO or Technology services industry.
• Strong communication and interpersonal skills with the ability to build and maintain client relationships.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to analyze data and use insights to inform account strategies.
• Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
• Strong organizational and time management skills.
• Ability to work collaboratively within a team environment.

Benefits

• Investment in employee growth and development.
• Opportunities for professional growth and career advancement.

Company Description

Concentrix is a global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled.