[Hiring] Customer Program Manager II @Incora

Role Description

We are currently seeking an exceptional customer service professional to join us as a Customer Program Manager II. The Customer Program Manager II is responsible for orchestrating all program activities by continuously providing effective leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements, and personnel in support of a Just-in-Time (JIT) environment.

• Continuously promote and maintain positive working relationships with customers and suppliers to achieve optimal market exposure.
• Direct all program operations, including inventory and stocking strategies, to maintain optimal inventory levels supporting JIT contract requirements.
• Manage and maintain budgetary compliance and recommend annual budget adjustments as needed.
• Plan, direct, and prioritize facility workflow along with Project and Life Cycle strategies.
• Manage department staff to ensure a high level of customer service, promote teamwork, and guide employees toward achieving established goals and objectives.
• Lead by example and provide strong managerial support and guidance to facility teams.
• Coordinate and ensure team members have access to current program information, technical resources, equipment, and tools necessary to perform their duties efficiently and accurately.
• Implement, oversee, and document training related to AS9100 requirements, Quality Work Instructions, process improvements, and customer-specific requirements.
• Promote employee engagement in continuous improvement initiatives.
• Investigate and resolve communication breakdowns and process deficiencies promptly.
• Ensure compliance with customer onsite policies and procedures, as applicable.
• Conduct supervisor performance evaluations and identify coaching and development opportunities.
• Create, compile, and analyze workflow, time, labor, and operational reports.
• Manage, coordinate, or assign responsibility for facility maintenance and overall facility organization and cleanliness.
• Attend company-sponsored meetings, leadership development programs, and management training sessions as required.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Operations Management, Logistics, or a related field preferred.
• Minimum of five (5) years of related experience in supply chain, inventory management, distribution, operations, or program management environments.
• Previous management and/or supervisory experience required.
• Proven ability to prioritize multiple responsibilities and effectively negotiate.
• Strong process management and continuous improvement experience, particularly within JIT contract environments.
• Extensive experience utilizing integrated database systems and business software applications.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Access.
• Demonstrated critical thinking, analytical skills, and business acumen.
• Proven ability to lead cross-functional teams and deliver results in fast-paced environments.
• Working knowledge of ISO 9001 and AS9100 quality management systems.
• Excellent verbal and written communication skills.
• Strong organizational and project management skills.
• Ability to travel as required.

Requirements

• Ability to work in both office and warehouse environments.
• Ability to stand, walk, bend, and lift materials as required.
• Ability to use computers and standard office equipment for extended periods.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential.

Benefits

• An exciting package that includes great salary and benefits.
• Every employee is eligible for one of our incentive programs.
• 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• 80 hours of Exempt Sick time for Full-Time Exempt employees.
• Family friendly policies such as 2 weeks paid parental leave.
• Generous discount portal only available to Incora employees via Perkspot.
• Employer-paid Group Life Insurance at 1x salary, STD, and LTD.
• 401K plan with company match.