[Hiring] Manager, Customer Insights @CVS Health

Role Description

In this role, you are primarily responsible for uncovering and synthesizing customer attitudes and perceptions related to various aspects of the retail pharmacy business. You may also be responsible for ‘owning’ insights for specific parts of the business and customer (ex. Immunizations, OTC medication, etc.)

You will work with business partners to understand objectives and context. Then, you will help plan actionable, insightful, timely, and cost-effective studies to uncover the relevant customer truths, and partner with research suppliers to execute the work. Learning plans may include a variety of methodologies and data sources (e.g., custom quant surveys, AI-Powered Synthetic Research (Agentic Twins), focus groups, ongoing trackers, syndicated data synthesis, reviewing historical documents, etc.). Upon completion of research, you will synthesize the insights into a comprehensive and actionable story.

• Collaboratively develop research plans to address needs of project and brand teams with input from supervisor.
• Successful research project management; development of and adherence to timelines and cost targets.
• Use your understanding of the pharmacy consumer to actively participate in multifunctional team discussions and initiatives, identifying opportunities for teams to act on those insights and reduce the risk of business decision making.
• Coordinate multiple external suppliers on design alternatives, executional conflicts, and analytical options, and provide actionable results and effective business judgment and decisions.
• Identify and promote innovative market research processes or opportunities in new research methodologies, resource allocations (time, money), and effective research plan problem solving.
• Seek to learn and master new consumer research methodologies from outside suppliers, from Senior Manager, and from research consultants. Participate in collaborative problem solving.

Qualifications

• 5+ years of experience helping to design, plan, analyze and execute successful qualitative and/or quantitative customer research across a variety of methodologies that meets business partner objectives.
• Demonstration of strong analytical skills.

Requirements

• Related experience in Retail, Pharmacy or CPG industry.
• Be proactive and a self-starter when approaching your work.
• Have a high attention to detail.
• Have strong project management skills.
• Be comfortable with a fast-paced, deadline-oriented environment.
• Be adaptive to real-time change in strategy and scope, and able to pivot accordingly.
• Have strong written and verbal communication skills.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.