[Hiring] Senior CXO Customer Advocacy Manager @Rubrik Job Board

Role Description

Rubrik's Senior CXO Customer Advocacy Manager sits at the intersection of technology, storytelling, and enterprise customer engagement. It lives within the CXO Transformation team, a function that operates outside of marketing and is embedded in Rubrik's most senior customer relationships.

The person in this role owns two interconnected programs: Rubrik's customer story program and the CXO Visionaries program. They identify the right customers, lead discovery conversations, and translate complex data security and cyber resilience outcomes into narratives that hold up at the board and C-suite level.

• Own CXO Visionaries — Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs.
• Run the full program from member recruitment and CXO Visionary profiles to speaking engagements at Rubrik CXO events, award recognition, and executive thought leadership opportunities.
• Bring enough technical depth to earn credibility with senior IT and security leaders.
• Manage the full lifecycle of the programs, ensuring structure and repeatable processes.

Qualifications

• 12+ years of experience in product marketing, product management, technical marketing, technical content strategy, or a closely adjacent field.
• Solid background in data protection, cybersecurity, data infrastructure, cyber resilience, backup, AI or similar.
• Demonstrated ability to write clearly and specifically about complex technical topics for a senior business audience.
• Strong interviewing instincts: the ability to draw out a real story rather than a polished testimonial.
• Experience working in or closely alongside enterprise sales environments.

Requirements

• Develop and manage a pipeline of customer story candidates across key verticals, use cases, and geographies.
• Lead customer discovery conversations to surface the real operational impact of Rubrik's platform.
• Write and produce first-draft narratives across various formats.
• Own and operate the CXO Visionaries program end to end.
• Develop and produce CXO Visionary profiles that showcase member success.
• Design and manage the CXO Visionaries award program.
• Coordinate with Rubrik Zero Labs to ensure members receive timely, exclusive access to cutting-edge threat intelligence.
• Build and maintain scalable internal and field-facing tracking systems.
• Manage the customer story process for quarterly earnings.
• Define quality standards for what a Rubrik customer story is, and enforce them consistently.
• Track story usage and impact across sales, events, PR, and executive engagements.
• Partner with PR and communications to surface stories suitable for media placement.
• Coordinate CXO customer speaker sourcing and logistics for Rubrik events.
• Manage external production partners including writers, videographers, and agencies.

Benefits

• Base salary range: $185,700 — $278,500 USD (varies by location and experience).
• Eligible for bonus potential, equity, and benefits.