[Hiring] Customer Delivery Manager @Horizon Trading Solutions

Role Description

We are hiring a Customer Delivery Manager based in Hong Kong for the APAC Market. Customer Delivery Manager is a key stakeholder at Horizon Software, acting as a link between customers and the company as well as between various teams, including:

• Sales
• Legal
• Account Managers
• Product Owners
• Product Experts
• Client Services
• Engineering teams

Your day to day responsibilities include:

• Pre-sale phase:
  • Assist presales
  • Define scope and deliver project definition
  • Write specs/requirements, involving product experts & product owners when needed
  • Provide Timeline & Budget with Managed Services (one-off and recurring cost)
• Client onboarding:
  • Work closely with Horizon teams to identify gaps & implementation risks in early project phases
  • Get UAT Sign Off for Project Delivery/Onboarding
  • Communicate internally about project progress to Sales and Management teams
  • Ensure that projects are delivered in respect of deliverables in respect of contract (SLA), budget, and quality standard
  • Deliver reports and follow-up (budget, structure, planning, resources)
  • Follow-up Software Onboarding (after integration by engineering): gather client's feedback on Initial Install
  • Measure client technical satisfaction through onboarding and client sign off once Live
• Run and other tasks:
  • Gather client requests and manage the workflow of tickets in our tracking tool (escalation if needed)
  • Give visibility to clients on delivery plans for bug fixes and new features
  • Work in collaboration with Sales Account Management to capture client’s roadmap
  • Work in collaboration with Product Owners and Sales Account Management to build Horizon product roadmap

Your technical environment includes:

• An application with multi-processes of several millions of lines in Java for the core of our software
• An open cross-asset trading platform, including advanced functionalities for market making, flow trading, systematic trading, and algo trading
• International clients (HSBC, BEA, ING, Natixis, Euronext, LME) in a demanding and challenging environment (Capital market, trading)
• Deployed on premises or SaaS, alongside with Managed Services
• Specific bricks in Scala through an integrated platform in our software for specific developments
• Technologies such as React, Kafka, Stack ELK, JMS, REST, Protobuf, and languages like C, C++
• An open communication with your team and all the company through Microsoft Office 365 (Teams, Outlook, Stream)

Qualifications

• Graduated with a Bachelor or master’s degree in computer science or software engineering
• Good understanding of Information Systems and Technology
• 2 years minimum of experience as Client Support or Business Analysis in electronic trading
• Strong interest in finance and Electronic Trading solutions
• Ability to perform Business Analysis
• Strong commitment to deliver Service & Satisfaction, rigor and efficiency, problem-solving skills
• Excellent interpersonal and communication skills
• Fluent in English and Cantonese; another Asian language would be highly appreciated
• Expertise in one of the following domains is a plus: Electronic Trading, Pricing, Low Latency, Market Making

Benefits

• Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, Real-time systems, Trading, Finance)
• Integrate a team of highly skilled and talented people
• A real human team spirit in an international environment
• Remote friendly
• A dedicated and tailored onboarding program
• Well-being & Green oriented company (social climate survey, green initiatives, 360 assessments, no dress code)

Company Description

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years, we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading.