[Hiring] Customer Account Manager @US Green Building Council

Role Description

As the Customer Account Manager, you'll have the opportunity to make a meaningful impact by helping advance the goals of USGBC and GBCI. In this role, you'll build and maintain enduring commercial relationships with customers, connecting their business and sustainability objectives with appropriate products and services across the USGBC/GBCI portfolio.

You'll own account planning, relationship continuity, customer retention, repeat business, applicable renewals, and expansion opportunities for assigned accounts. You'll also establish ongoing relationships with building owners, operators, developers, and other key stakeholders beyond individual projects or certification transactions, coordinating with market development, client solutions, and channel partners to support long-term customer success.

You will support a global portfolio of customers across all regions, including strategic, enterprise, and multi-region accounts, ensuring consistent customer engagement, relationship management, and commercial coordination across markets.

You'll report to the Director, Account Management and work closely with regional directors, market leads, channel partner account management, client solutions, sales operations, sales enablement, marketing, and product teams to support customer retention and growth across all global regions and markets.

As an individual contributor within the global customer account management team, you will help strengthen customer relationships, identify opportunities for retention and growth, and ensure a coordinated customer experience across the organization's global product and service portfolio.

Qualifications

• A minimum of five years of progressively responsible experience in business-to-business account management, consultative sales, or customer success with direct responsibility for retention or account growth.
• Demonstrated experience developing account plans, engaging executive and procurement stakeholders, and progressing retention, repeat-business, and expansion opportunities with measurable commercial results.
• Experience managing complex customer portfolios involving multiple stakeholders, cross-functional coordination, competing priorities, and long-term relationship management.
• Practical experience with consultative discovery, account planning, value communication, negotiation within delegated authority, opportunity qualification, and forecasting.
• Experience collaborating with commercial teams, solution specialists, and service providers while maintaining clear account ownership and customer trust.
• Experience managing or supporting customer relationships across multiple regions, markets, or business units.
• Demonstrated ability to manage customer retention, renewal, and expansion opportunities within a complex product or service portfolio.
• Experience working with cross-functional or geographically distributed teams to support customer engagement and commercial objectives.
• Experience with building owners and operators, commercial real estate, sustainability services, certification, or other complex professional-service portfolios (preferred).
• Experience supporting customer retention and expansion within a multi-product or global professional services organization.
• Familiarity with sustainability certification programs, green building standards, or the commercial real estate industry (preferred).

Requirements

• Bachelor's degree in business administration, marketing, communications, international business, sustainability, or a related field required.
• Advanced degree in business administration, international business, marketing, or a related discipline preferred.
• Proficiency with Salesforce or a comparable customer relationship management (CRM) platform.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Outlook, Teams, and SharePoint.
• Strong consultative selling, relationship management, and account-planning skills.
• Excellent written and verbal communication, interpersonal skills, and ability to manage competing priorities.
• Strong analytical skills, attention to detail, and ability to interpret customer, account, and pipeline information.
• Ability to build and maintain effective relationships with customers and internal stakeholders across different cultures, regions, and time zones.
• Strong organizational and time-management skills.
• Commitment to the missions of USGBC and GBCI and an interest in advancing sustainability in the built environment.

Benefits

• Competitive compensation based on the location of the position, relevant experience, qualifications, and internal equity.
• 401(k) with employer matching.
• Professional development reimbursement.
• New Hire home office set-up.
• 100% employer-paid healthcare coverage to you and your immediate family.
• Generous paid time off (12 paid holidays, 9 paid personal sick days, and based on career level either 2 to 3 weeks PTO).
• Six-week renewal leave for employees celebrating a milestone anniversary.

Logistics

• Location: Candidates must be based in approved locations (Munich, Germany; Noida, India; or remote within the United States).
• Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM in candidate’s time zone.
• Travel %: Occasional domestic or international travel may be required.

EEO Statement

U.S. Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.