[Hiring] Account Manager, Government Programs @The Helper Bees

Role Description

Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions
• Seek ways to create immediate impact
• Bee the teammate you want to work with
• Ask questions, answer questions
• Take the time to celebrate wins

The Account Manager, Government Programs oversees a portfolio of complex government health-plan partnerships and serves as the primary Government Accounts lead for partner communication, program visibility, performance reporting, and cross-functional alignment. This role is responsible for ensuring that plan expectations, contractual commitments, operational performance, and stakeholder priorities remain aligned across assigned programs.

Qualifications

• Ability to manage complex government health-plan partnerships and multiple high-priority workstreams simultaneously.
• Strong understanding of program oversight, governance, project tracking, risk management, and issue escalation.
• Ability to lead through influence and coordinate teams without direct authority.
• Exceptional organizational skills, attention to detail, persistence, and follow-through.
• Excellent written and verbal communication skills, including the ability to communicate with leadership-level stakeholders.
• Ability to present services, workflows, operational processes, metrics, performance updates, risks, and recommendations clearly.
• Ability to build trust and maintain strong relationships with plan stakeholders, Operations, and internal leadership.
• Data-driven, solution-oriented, and comfortable interpreting performance trends and reporting outputs.
• Strong problem-solving skills and ability to stay organized under pressure in a fast-paced environment.
• Quick learner who can rapidly gain subject-matter expertise and adapt to changing client and program needs.
• Proficiency or comfort working in Monday.com, Jira, Zendesk, Zoom, Slack, Google Workspace, Microsoft Office, and similar business tools.
• Must be 18 years of age or older.

Requirements

• Bachelor’s degree in a related field or equivalent experience preferred.
• Five or more years of account management, client success, payer relations, program management, or client-facing enterprise experience preferred; equivalent experience may be considered.
• Experience working with health plans, government accounts, managed care organizations, or other complex healthcare clients strongly preferred.
• Experience overseeing or coordinating healthcare programs, implementations, operational workstreams, or client-facing service delivery preferred.
• Experience leading client presentations, business reviews, reporting follow-up, cross-functional issue resolution, and executive communications preferred.

Benefits

• This position offers the flexibility of remote work at approved locations within the United States.
• Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data.

Company Description

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.