[Hiring] Commercial Account Manager @InfluxData

Role Description

We are looking for a results driven Account Manager to join our Commercial team! In this role, you will manage a portfolio of around 30-40 accounts, focusing on retention while identifying opportunities for growth and incremental ARR. The ideal candidate will have 1-3 years of experience as an Account Manager or Renewals Specialist, with a proven ability to foster relationships and expand account spend.

At this time, we're prioritizing folks who live in the UK.

• Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels.
• Lead the renewal process for each account, ensuring customers' needs are met, check-ins are scheduled, and commercial terms align with customer needs and expectations.
• Identify and implement growth opportunities within your accounts to drive incremental revenue growth.
• Identify new use cases and new groups that can get value from additional capabilities.
• Build and maintain strong relationships with key stakeholders within each account.
• Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value.
• Monitor account health and proactively address potential risks to retention and growth.

Qualifications

• 1-3 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth.
• Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities.
• Strong communication, negotiation, and relationship building skills.
• Self-motivated with the ability to work independently and as part of a team.

Requirements

• Experience selling open source/SaaS.
• Experience in NoSQL data technologies or other modern data platforms.
• Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring).
• Proficiency in another language such as French or Italian.

Interview Information

Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage.

Our Core Values

• We value each other.
• We get stuff done.
• We believe humility drives learning.
• We embrace failure.
• We are committed to open source.