[Hiring] Client Value Executive @TransUnion

Role Description

The Client Value Executive - Financial Services, Contact Center Solutions role will act as the primary day-to-day client manager for an important set of Financial Services customers that leverage TransUnion’s Contact Center solutions. The individual will primarily be accountable for protecting and retaining a large base of existing client revenue through ongoing collaboration with their clients and various internal departments to ensure overall client satisfaction and return on investment in Contact Center solutions. This role will report directly to the Sales Director.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Core Responsibilities

• Manage and grow a strategic portfolio of Financial Services clients, building strong relationships and supporting day-to-day client needs.
• Protect and retain existing revenue by understanding each client’s business priorities, challenges, and opportunities to deliver ongoing value.
• Identify growth opportunities within existing accounts, partnering with Sales and internal account teams to expand relationships and drive incremental revenue.
• Lead client engagement activities, including Quarterly Business Reviews, ongoing education, and thought leadership around Contact Center solutions.
• Coordinate cross-functional internal teams to resolve client issues related to service, billing, technology, product, and delivery.
• Maintain strong account management practices through Salesforce documentation, renewal forecasting, account planning, and staying current on Financial Services trends, emerging technologies, and competitors.

Qualifications

• 5+ years of experience selling or supporting consultative solutions in a technical, complex, and fast-paced environment.
• Experience managing the full sales cycle, from identifying client needs and developing value-driven solutions through closing and implementation.
• Proven track record of retaining and growing a client portfolio, with strong consultative account management and sales skills.
• Strong client relationship, negotiation, presentation, and project management skills, with the ability to communicate complex technical concepts effectively.
• Highly collaborative, curious, and results-driven, with the ability to bring internal teams together, solve client challenges, and drive innovative solutions; Contact Center and data experience are strong pluses.
• Proficient in the Microsoft suite, Salesforce, and financial, usage and reporting tools.

Benefits

• Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability.
• Adoption assistance and fertility planning coverage, caregiver support, and up to 12 weeks of paid parental leave.
• 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Tuition reimbursement, flexible time off, up to 12 paid holidays per year, and commuter benefits.
• Access 24/7 support including professional therapy, coaching, and emotional well-being programs.

Company Description

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development—while having access to help along the way.

We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.