[Hiring] Client Support Manager @Quantum Health

Role Description

As the Client Success Manager, you will play a critical role within the Emerging Growth Business Unit, ensuring the success and satisfaction of our clients. This role extends well beyond traditional account management. You will support multi-year account strategy, help drive measurable financial performance, influence key stakeholders, and position us as a long-term, indispensable partner. Our clients expect high-touch engagement, executive-level insight, and a clear connection between health quality, cost management, and financial outcomes. You will operate at the intersection of Product, Insights & Reporting, and Sales – translating analytics into strategic business value.

Location: This position is located at our Nashville, TN office with hybrid flexibility or may work remotely anywhere in the United States of America.

Qualifications

• Minimum of a bachelor’s degree in healthcare or business administration or equivalent field
• 5-8+ years of experience in client/account management in the healthcare field
• Proven track record of managing client relationships and delivering high levels of customer satisfaction
• Deep understanding of the healthcare industry and its challenges, with an emphasis on health plans
• Excellent communication, presentation, project management, and interpersonal skills to drive value for our clients and foster long-term relationships
• Comfort with generating and explaining financial analyses and savings
• Analytical mindset with the ability to interpret data and generate actionable insights
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and client success tools
• Travel required as needed, based on client demands and business cycles

Requirements

• Client Onboarding: Support the onboarding process for new clients, including setting up initial configurations, training, best practices, and ensuring a smooth transition to ongoing support for their specific needs.
• Account Management: Serve as the primary point of contact for assigned clients, addressing their day-to-day needs, resolving issues, and acting as an advocate for their success.
• Industry & Market Advisory: Anticipate evolving client needs based on market dynamics and knowledge of Edge and Edge-adjacent solutions and of the health plan space, and proactively recommend high-impact initiatives.
• Relationship Management: Develop and maintain strong relationships with clients to ensure high satisfaction, retention, and renewals.
• Performance Monitoring: Monitor account health using performance, engagement, and financial indicators to proactively mitigate risk and surface opportunities for improvement.
• Data Analysis: Utilize analytics tools to generate insights and reports that demonstrate the value of our solutions and drive strategic discussions with clients.
• Feedback Loop: Serve as the voice of the client internally - collect and relay client feedback to Product, Solutioning, and Engineering teams to drive continuous improvement and innovation.
• Training and Education: Conduct training sessions, webinars, and workshops to ensure clients and their identified partners (health plans, benefits staff, etc.) are fully educated on the features and benefits of our solutions.
• Strategic Execution: Convey client strategic priorities internally and mobilize cross-functional teams to deliver against plans to achieve client goals, drive adoption, and maximize the value derived from our solutions.
• Problem Solving: Address and resolve any issues or challenges clients may face in a timely and effective manner.
• Cross Functional Collaboration: Partner closely with Sales, Product, Marketing, Client Operations, and Insights teams to ensure seamless execution, consistent messaging, and alignment with client strategy and solution value.
• All other duties as assigned.

Benefits

• Competitive base and incentive compensation
• Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• 401(k) plan with up to 4% employer match and full vesting on day one.
• Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!