[Hiring] Client Success Manager @VALD

Role Description

Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have experience working in a clinical or high-performance setting and are a physiotherapist or an athletic trainer, a role as a Client Success Manager at VALD could be the change you need!

As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. On a day-to-day basis, you will:

• Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
• Build strong relationships with clients through online methods and occasionally face-to-face.
• Identify client support needs and opportunities for growth.
• Conduct online client presentations using Microsoft Teams.
• Track and report regular activity using SaaS applications – HubSpot, Microsoft Suite, Email.
• Manage multiple assignments and support requests simultaneously while working independently or with other team members.

Qualifications

• You must have used VALD Technology extensively in your current or previous role.
• Ability to understand and share the client's perspective and challenges.
• Excellent grammar, spelling, and proofreading skills.
• Demonstrated ability to build positive relationships quickly.
• Ability to think outside of the box to find appropriate solutions.
• Adaptable and willing to learn new skills and processes.
• Become an expert on VALD systems.
• Ability to travel for work.

Requirements

• Empathy.
• Excellent communication skills – both verbal and written.
• Demonstrated ability to build positive relationships quickly.
• Attention to detail and a commitment to quality control.
• Strong critical thinking, analytical, and strategic problem-solving skills.
• Adaptable and willing to learn new skills and processes.
• Highly organized with practical time management skills.
• Prior experience using VALD systems.

Benefits

• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high-performing individuals and teams across various disciplines.
• Be part of a down-to-earth, inclusive and vibrant team.
• Regular travel opportunities to get the entire VALD team together for your ongoing development.
• The latest equipment and remote setup to perform at your best.

Company Description

VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 10,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies.

Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 35 countries, with 5 offices across four continents.

Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers, and engineers, VALD's suite of systems offers unparalleled insight into human movement, performance, injury risk, and rehabilitation.

Diversity & Inclusion Commitment: VALD's best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background, and sexual orientation. We welcome applications from people from all backgrounds.

Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.