[Hiring] Client Success Lead @Wisdom

Role Description

We're building a company made entirely of revenue cycle experts, so let's be direct about the bar. This isn't an entry point into dental billing, and it isn't a role we train from scratch. We're hiring people who've already spent years inside the dental revenue cycle and who could sit across from a practice owner tomorrow and explain exactly why their money is sitting where it's sitting, and what they're going to do about it.

Your day to day will center on insurance aging. But you'll be the person your offices turn to, which means you need to understand the whole revenue cycle, not just your slice of it.

What you will own:

• Manage a portfolio of around 10 clients.
• Work insurance aging with a plan, not a list.
• Own denials and appeals end to end.
• Serve as the primary point of contact for your offices and their payers.
• Set the metrics you hold yourself to and report them on a rhythm.
• Partner with our product and technology team.

What you need to know across the whole cycle:

• Front end: Patient demographics, insurance setup, eligibility, and benefit verification.
• Coding and documentation: CDT coding, supporting documentation, narratives.
• Claims: Clean claim validation, clearinghouse rejections versus payer denials.
• Denials, appeals, and AR: Reason code patterns, appeal strategy, payer escalation paths.
• Contracts and credentialing: Fee schedules, PPO contracts, credentialing.
• Systems: Dental practice management platforms, clearinghouses, payer portals.

How we define best in class:

• You understand RCM from the inside.
• You resolve rather than route.
• You pick up the phone.
• You're autonomous, and you know your line.
• You tell us before we have to ask.
• You hold your own bar.
• You chase best in class customer service.
• You run meetings well.
• You're coachable.
• You're a real teammate.
• You work well with technology.

Qualifications

• At least 5 years of dental revenue cycle management experience.
• Deep knowledge of dental insurance plans, CDT coding, and payer behavior.
• Proficiency in at least 2 dental practice management platforms (Dentrix, Eaglesoft, or Open Dental).
• Exceptional communication and follow through.
• A private, quiet, professional workspace with reliable internet.

Requirements

• A track record of carrying that work remotely and doing it well without daily oversight.
• This seat is dedicated exclusively to Wisdom; no second billing book or outside clients.
• Genuine care for patient confidentiality and data security.

Benefits

• Healthcare coverage, including dental.
• Retirement plan.
• Paid time off and paid holidays.
• Company provided computer and equipment.