[Hiring] Senior Client Success Manager @Pyx Health

Role Description

This role is for a seasoned client management executive who will serve as the primary relationship manager and point of contact for our largest national accounts (in the health plan space), playing the lead role in managing our Pyx Health platform implementation (in collaboration with a dedicated implementation manager), sharing ongoing data insights from the platform, and ensuring our clients see value in our loneliness solution.

The role involves partnering with senior health plan executives (including but not limited to Chief Medical Officer, Chief Operating Officer, VP Product Development & Corporate Innovation) to implement our tech-enabled platform. Daily, the role will work with a project sponsor and key leaders across behavioral health, population health, care management, and other contributing departments to drive depth and breadth of use of the platform and leverage data to identify new areas of opportunity.

Importantly, this role will specialize in building expertise and comfort presenting the data that our platform generates back to our clients, especially our senior executive teams. With support from our analytics team to measure the data, this role would involve not only understanding the information we are collecting but also help shape and build the compelling 'so what' and narratives out of this data that we are so excited to share.

Ultimately, the client manager works with health plan leaders to identify and overcome systemic obstacles to social isolation, loneliness, social determinants of health needs, and overall member engagement in the health plan. The Pyx Health Client Management division is committed to a diverse and inclusive community, and we are looking for individuals excited to contribute to this community and who bring experience collaborating with diverse stakeholders.

This is open both as a Pyx Health office-located position based in Tucson, AZ but we welcome remote candidates (within the United States) to apply as well.

Qualifications

• Bachelor's Degree
• Must possess at least 8-10 years of experience in two of the following:
  • Consulting experience
  • Client management experience
  • Project management experience
  • Experience presenting to groups or facilitating training sessions
  • Demonstrated solution-focused deductive reasoning and quantitative analysis
  • Experience working in health care
  • Willingness to travel up to 20% domestically (TBD as driven by client need)

Requirements

• Ability to create and communicate compelling stories validated with data and client best practices
• Knowledge of the healthcare payer space
• Account management or consulting experience in the areas of healthcare technology
• Proven ability to drive change and achieve results in a client setting
• Experience working with quantitative and qualitative healthcare data sets
• Possess intellectual curiosity, perseverance and creativity in problem solving

Primary Responsibilities

• Implementing Pyx Health platform:
  • Manage the end-to-end relationship with health plans utilizing the Pyx Health platform-based solution from initial onboarding to platform implementation, through user training
  • Partner with Pyx implementation lead to ensure execution and completion of data, regulatory, and care management implementation workstreams and project milestones set forth with the client
  • Partner internally with Pyx implementation lead and technical/data support staff to ensure smooth Go Live of our technology platform
• Driving Client Impact:
  • Identify and develop communication cadence with client project team (monthly check-in calls, semi-annual data reviews) to share client success and ongoing milestone achievements including member-centric impact stories of how Pyx Health Platform serves patient/member needs
  • Monitor and fine-tune reporting and referral workflows, facilitate ongoing data exchange for member outreach with client (in partnership with Pyx data teams), and advise on relevant enhancements to configured app experience based on client need
  • Prepare for, lead, and facilitate client discussions and meetings both via phone and in person
  • Creatively source, develop, and share out innovative strategies to help drive utilization and impact of the platform (for example, marketing tactics, member/patient population list expansion)
  • Continuously measure how effectively Pyx Health platform supports health plan's business goals on an ongoing basis
• Contributing to Renewals and Cross Sells:
  • Monitor client satisfaction, manage continuous improvement process and assure Pyx Health platform is meeting their needs
  • Triage, report, address and communicate next steps for client needs, issues or product gaps
  • Identify expansion opportunities within current client base and support sales process (where applicable)