[Hiring] Senior Client Success Manager @Wellth

Role Description

Wellth is a pioneering digital health company on a mission to motivate people living with chronic conditions to make healthier choices every single day. You will have the opportunity to manage client accounts with leading health plans and providers across the country.

• Own the relationships between Wellth and our healthcare customers, ensuring successful implementation, adoption, and performance of our solutions.
• Map and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base.
• Be a strategic partner to our clients, ensuring that our programs serve their needs and help identify areas of opportunity proactively.
• Create and deliver customer-focused data analyses to demonstrate program performance and value.
• Serve as the voice of the customer and champion customer needs internally at Wellth.
• Make everything that we do better and smarter, using data as your guide.

Specifically, you will:

• Manage a portfolio of health plan and provider partners, serving as the main point of contact throughout the customer lifecycle.
• Lead program implementations, ensuring milestones are achieved across various work streams.
• Build and maintain long-term relationships with key customer stakeholders, providing excellent customer service.
• Coordinate regular meetings and presentations with cross-functional customer teams.
• Analyze, design, and present program outcomes to healthcare executives.
• Use data to support sales and renewal conversations.
• Collaborate with internal teams to drive initiatives forward and deliver optimal value.
• Contribute to a great culture and work alongside a team of highly motivated individuals.

Qualifications

• Minimum Education: Bachelor's Degree
• 5+ years' experience in healthcare or healthcare-focused market
• Account management and/or client-facing experience with health insurers and/or risk-bearing providers
• Strong communication, presentation, and interpersonal skills
• Excellent project management skills
• Experience working with senior healthcare executives
• Familiarity and willingness to work with healthcare data
• Understanding of the Quality landscape, including experience supporting HEDIS performance improvement
• Thrives in dynamic environments and develops creative solutions to complex client challenges
• Excellent attention to detail, multitasking, and organizational skills
• Self-starter with strong analytical skills and a data-driven focus
• Up to 30% travel

Requirements

• Experience/familiarity with the digital health landscape and/or at an early-stage company
• Medicare and/or Medicaid programs
• Sales (either net new sales or expansions/renewals)
• Healthcare data and analyses
• SQL experience

Benefits

• Flexible working arrangements, supporting strong remote-first practices
• Robust paid time off and generous parental leave program
• Competitive salary & bonus structure
• Health, dental, vision insurance, and FSA/HSA plans
• Ability to have a positive impact on people who need it most
• Support of a highly dedicated team focused on building the future of healthcare
• Base Compensation: $110,000 - $160,000

Company Description

Wellth is a fast-growing, growth-stage digital health company headquartered in Los Angeles. Our goal is to be the category leader in improving health outcomes for hard-to-engage populations.